Shaista Khan
Ellicott City,MD
Summary
Accomplished operations management professional bringing over 7 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly entering prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry Supervisor
Partners Pharmacy
COLUMBIA, United States
05.2019 - Current
- Audited production reports, tracking data entry and processing errors.
- Provided daily supervision, feedback.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
Lead Pharmacy Technician
ASP Cares
COLUMBIA, United States
01.2016 - 05.2019
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
CVS Pharmacy
COLUMBIA, United States
01.2012 - 01.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Office Manager
ICCL Academy
Laurel, MD
01.2010 - 01.2012
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting rooms and materials and recorded important information.
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts and generated reports for company database.
- Developed standard operating procedures for all administrative employees.
Education
Associate of Science - Nursing
Howard Community College
Columbia, MD05.2023
Skills
- Staff Management
- Workflow planning
- Business administration
- Problem-Solving
- HIPAA
- New Hire Onboarding
- Patient confidentiality
- Team collaboration
- Drug utilization review
- Training and mentoring
- Pharmacy operations management
- Medicare and Medicaid process
- Updating Medication Histories
- FDA Drug Safety Guidelines
- Assisting Pharmacists
- Drug Safety
- Answering Customer Questions
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
- MCPD - Microsoft Certified Professional Developer
Timeline
Data Entry Supervisor
Partners Pharmacy
05.2019 - Current
Lead Pharmacy Technician
ASP Cares
01.2016 - 05.2019
Pharmacy Technician
CVS Pharmacy
01.2012 - 01.2016
Office Manager
ICCL Academy
01.2010 - 01.2012
Associate of Science - Nursing
Howard Community College
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