Shaista Naz
Engineer
Debrecen,HB
Summary
Focused Electronics Engineer with background in power systems and instrumentation. Good understanding of safe maintenance practices and experienced in developing technical studies and investigations. Familiar with safe industrial practices with knowledge of OHIH and ISO9001 practices
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Transcosmos
Debrecen, HB
11.2021 - 01.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Managed around 50 calls per day and provided instant support
Trainee Electrical Engineer
Engro Energy Services Limited
Sindh, Pakistan
06.2018 - 10.2019
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems.
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
- Created standardized manuals for maintenance and operating procedures.
- Collaborated with operations team for corrective maintenance task
- Part of Asset management team for ISO50001 certification of power plant
- Conducting D-level safety meetings for field technicians and 3P workers during outages
Education
Master of Science - Engineering Management
University of Debrecen
Hungary 09.2020 - Current
Bachelor of Engineering Technology - Electrical, Electronics Engineering Technologies
Mehran University of Engineering And Technology
Jamshoro, Pakistan 01.2014 - 11.2017
Skills
Project Management
Time management
Multi-disciplinary collaboration
Microsoft PowerPoint
Technical Writing
Data visualization
Risk management
Procedural documentation
Standards and compliance
Quality assurance
Reporting capabilities
Timeline
Customer Service Representative
Transcosmos
11.2021 - 01.2022
Master of Science - Engineering Management
University of Debrecen
09.2020 - Current
Trainee Electrical Engineer
Engro Energy Services Limited
06.2018 - 10.2019
Bachelor of Engineering Technology - Electrical, Electronics Engineering Technologies
Mehran University of Engineering And Technology
01.2014 - 11.2017