Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shai'Tia Mays

Toledo

Summary

Dynamic professional with experience at Amazon and SMI, excelling in efficient package handling and customer relations. Proven track record in optimizing workflows and resolving customer inquiries, enhancing satisfaction and loyalty. Skilled in problem-solving and conflict resolution, consistently exceeding performance targets while maintaining a safe and organized work environment. I am also a professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2
2
years of professional experience

Work History

Sortation Associate

Amazon
11.2023 - Current
  • Operated sorting equipment to efficiently process packages and maintain workflow consistency.
  • Collaborated with team members to optimize sorting processes and enhance overall productivity.
  • Monitored package quality and addressed discrepancies to ensure accurate order fulfillment.
  • Utilized handheld scanning devices to track inventory and streamline sorting operations.
  • Assisted in maintaining cleanliness and organization of the work area to promote safety standards.
  • Implemented best practices for package handling to minimize damage during sortation.
  • Adapted quickly to changing priorities in a fast-paced environment while meeting deadlines consistently.
  • Maintained a safe work environment through proper handling of packages and equipment.
  • Completed required safety trainings and adhered to all company policies for optimal workplace safety.
  • Streamlined workflow by keeping work area organized and free from obstructions during shifts.
  • Ensured accurate package delivery with attention to detail in labeling and scanning processes.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.
  • Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
  • Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
  • Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.

Customer Service Representative

SMI
08.2024 - 12.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders efficiently using CRM systems to ensure timely delivery.
  • Assisted in training new team members on customer service protocols and procedures.
  • Maintained accurate records of customer interactions and transactions in databases.
  • Collaborated with cross-functional teams to enhance service quality and customer satisfaction.
  • Addressed complaints promptly, ensuring positive resolutions to maintain client relationships.
  • Identified recurring issues and provided feedback for service improvement initiatives.
  • Adapted quickly to changing environments, demonstrating flexibility in handling diverse customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Responded proactively and positively to rapid change.

Education

MBA - Health Information Management

Southern New Hampshire University
Hooksett, NH

Skills

  • Efficient package handling
  • Sorting accuracy
  • Warehouse safety
  • Stock management
  • Problem-solving skills
  • Deadline oriented
  • Production goal setting
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Data entry
  • Critical thinking
  • Active listening
  • Customer service
  • Complaint resolution
  • Payment processing
  • Call center operations
  • Professional telephone demeanor
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

SMI
08.2024 - 12.2024

Sortation Associate

Amazon
11.2023 - Current

MBA - Health Information Management

Southern New Hampshire University

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