Shaiyan Harper

As a Keyholder, my responsibilities include opening the store in the morning.

• Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
• Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
• Provided exceptional support to management, assisting in daily operations and decision-making processes.
• Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
• Developed strong relationships with clients, leading to increased repeat business and loyalty.
• Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
• Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Followed through with client requests to resolve problems.
• Took ownership of customer issues and followed problems through to resolution.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
• Checked packages and merchandise for damage and notified vendors.
• Managed day-to-day operations of warehouse to keep everything running smoothly.
• Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
• Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
• Utilized Hand Driven forklift and other warehouse equipment to safely load and unload pallets and containers.