Shaiyenne Deleon

• Maintained inventory of medical supplies, implementing efficient stock management practices.
• Trained new staff on clinical procedures and office protocols to enhance team performance.
• Implemented electronic health record updates, ensuring compliance with regulatory standards for patient information management.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Completed EKGs and other tests based on patient presentation in office.
• Collected and documented patient medical information such as blood pressure and weight.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Managed patient check-in and check-out processes for improved operational efficiency.
• Scheduled appointments using electronic health record systems to optimize provider time.
• Coordinated insurance verification and patient eligibility checks to streamline billing processes.
• Maintained accurate patient records and updated information in compliance with HIPAA regulations.
• Assisted patients with inquiries regarding services, fostering positive patient experiences.
• Implemented workflow improvements that enhanced appointment scheduling accuracy and reduced wait times.
• Collaborated with medical staff to ensure effective communication of patient needs and follow-up care instructions.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Transcribed phone messages and relayed to appropriate personnel.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Answered phone calls and messages for physician/medical facility, scheduling appointments, and handling patient inquiries.

As a Certified Medical Assistant (CMA) at a pediatrics office, my primary responsibilities are to:

• Obtain and record patients' vital signs, such as temperature, heart rate, blood pressure, and respiratory rate.
• Collect and prepare specimens for laboratory testing.
• Administer medications and immunizations as directed by the physician.
• Assist the physician with examinations and procedures.
• Educate patients and their families about their health conditions and medications.
• Prepare and maintain patient charts.
• Schedule and confirm appointments.

As a medication technician at an assisted living facility, my primary responsibilities are to:

• Accurately and safely administer medications to residents in accordance with physician orders and facility policies.
• Maintain accurate medication records, including medication administration records (MARs).
• Prepare and label medications for administration.
• Monitor residents for medication side effects and report any concerns to the appropriate healthcare professional.
• Assist residents with self-administration of medications when appropriate.
• Educate residents on their medications, including their names, dosages, and side effects.

As a receptionist at an assisted living facility, my primary responsibilities are to:

• Provide a warm and welcoming first impression to visitors, residents, and families.
• Answer and direct phone calls in a courteous and efficient manner.
• Schedule appointments for residents with staff members and outside providers.
• Maintain accurate records of resident information and contact details.
• Process incoming and outgoing mail and packages.
• Assist with resident activities and events.
• Provide general information about the facility and its services.
• Handle resident concerns and complaints in a timely and professional manner.