Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shaiyenne London

Johnstown

Summary

Dynamic and adaptable professional with a diverse background spanning dental hygiene, patient care coordination, and IT support. Excelled at Community College of Denver by enhancing patient oral health and streamlining IT operations. Skilled in dental charting and time management, with a proven track record of improving patient satisfaction and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dental Hygiene Student

Community College of Denver
05.2023 - Current
  • Improved patient oral health by conducting thorough dental cleanings and providing personalized oral hygiene education.
  • Administered routine dental hygiene procedures and treatments.
  • Conducted dental screenings at community events, promoting awareness about the importance of oral health care.
  • Performed periodontal charting efficiently, monitoring patient progress over time and making recommendations as needed.
  • Implemented infection control protocols diligently, ensuring a safe environment for both patients and staff members.
  • Promoted a positive clinic atmosphere by maintaining a professional demeanor and fostering strong relationships amongst staff members.
  • Demonstrated ability to work effectively under pressure during busy clinic days without sacrificing quality of care or attention to detail.
  • Enhanced patient comfort during dental procedures through empathetic communication and gentle techniques.
  • Educated patients on proper brushing and flossing techniques, leading to improved oral health habits at home.
  • Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
  • Applied fluoride and dental sealants to protect patients' teeth from decay.
  • Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.

Patient Care Coordinator/Lead Dental Assistant

Lincoln Place Dentistry
11.2021 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.

IT Help Desk Technician

Community College of Denver
11.2021 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.

Shift Manager

T-Mobile
02.2018 - 10.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for services.

Shift Manager/Key Holder

Starbucks
01.2015 - 01.2018
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.

Education

Associate of Applied Science - Dental Hygiene

Community College of Denver
Denver, CO
05-2025

Skills

  • X-Ray Evaluation Expertise
  • Proficient in Local Anesthesia Delivery
  • Dental charting
  • Thorough Periodontal Examination
  • Oral hygiene instruction
  • Fluoride treatment
  • Patient management
  • Treatment Planning
  • Caring and compassionate
  • HIPAA awareness training certification
  • Adaptability
  • Time management abilities

Accomplishments

  • Achieved periodontal therapy through effectively helping with patient with their oral health.
  • Improving patient oral health.

Certification

  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
  • HIPAA Compliance Training Certificate- U.S Department of Health & Human Services.
  • Sealant/Fluoride Application Certificate - Colorado Board of Dentistry.
  • Special Needs Patient Care Training – Various Disability Organizations.
  • Silver Diamine Fluoride Certified
  • OSHA Certified
  • Radiology Certified
  • Nitrous Oxide & Oxygen Sedation Certified
  • Diode Laser Certified

Timeline

Dental Hygiene Student

Community College of Denver
05.2023 - Current

Patient Care Coordinator/Lead Dental Assistant

Lincoln Place Dentistry
11.2021 - Current

IT Help Desk Technician

Community College of Denver
11.2021 - Current

Shift Manager

T-Mobile
02.2018 - 10.2021

Shift Manager/Key Holder

Starbucks
01.2015 - 01.2018

Associate of Applied Science - Dental Hygiene

Community College of Denver

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Shaiyenne London