SHAIZA NUR
Autonomous Vehicle Operator
Sunnyvale,CA
Summary
Hard-working, ambitious, and detail-oriented student, majoring in Biochemistry at San Francisco State University. Areas of proficiency include strong interpersonal skills, strong technical skills, communication skills, and the ability to learn quickly.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Autonomous Vehicle Operator
Transdev
San Francisco, CA
06.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintain Transdev's high standard of safety, inside and outside of the vehicle.
- Be the deputy for technology by communicating courteously always with management, engineers, and the public
- Consistently demonstrate situational awareness, and understanding of the technology in my case and to always be willing to adapt to my dynamic environment
- Capable of responding quickly to changing and potentially high-pressure environments
- Provided clear, concise, and accurate verbal and written feedback regarding the vehicle's operations
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Monitored vehicle's software configuration to comply with mission requirements
Customer Service Agent
Swissport
San Bruno, CA
04.2019 - 08.2021
- Improved service quality by developing strong knowledge of company's services
- Responded politely to passenger complaints regarding ticketing and baggage handling
- Tagged checked baggage with appropriate destination with 100% accuracy rate
- Checked baggage and collected baggage charges
- Instructed passengers on all safety and emergency procedures and answered any questions
- Successfully completed Turnaround Coordinator training to further develop professional skills
- Monitored compliance with size limitation guidelines for the carry-on baggage program
- Won award for signing up most amount of customers to the airline's loyalty program.
- Communicated with clients regarding account services, statements, and balances.
Sales Consultant and Cashier
Office Depot
Emeryville, CA
02.2018 - 08.2019
- Demonstrated products in an effort to show potential buyers benefits and advantages and encourage purchases
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service
- Handled credit and debit card payment processing to complete the purchasing experience
- Received company Employee Performance Award after getting rewards sign ups for two months
- Participated in various incentive programs and contests designed to support achievement of production goals.
Secretary
NAACP, National Association, Advancement of Colored People
Berkeley, CA
09.2014 - 01.2019
- Worked independently and as part of a team to help the community by holding events such as food and clothing drives, as well as successful fundraisers to develop the Youth Council and increase resources to give to student members
- Presented weekly media reports of the youth council's social media to the members of the Youth Council.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Health Advocate
San Francisco General Hospital Foundation
San Francisco, CA
06.2017 - 06.2018
- Liaised with staff from diverse hospital departments to bring about effective resolutions to a range of issues
- Assisted patients in selecting appropriate courses of actions and obtaining needed support
- Gathered and analyzed patient information to determine special program eligibility
- Provided knowledgeable and compassionate service in response to all types of patient questions and concerns
- Managed database of patient information and frequently used computerized systems to track details
- Documented patient activities, problems with coverage and hospital actions
- Helped patients understand care, coverage and payment responsibilities and rights
- Utilized strong assessment skills to determine necessary patient care
- Maintained all confidential personnel files.
Teaching Assistant
Emery High School
Oakland, CA
03.2017 - 03.2017
- Designed lesson plans with the Biology teacher, that focused on age and level-appropriate material
- Employed research and writing techniques to encourage student learning and build community within the classroom
- Received high remarks from the Teacher and Principal for the creativity of classroom lesson plans and instructional techniques.
Student/Vice President of Marketing and Design
BUILD
Oakland, CA
08.2012 - 06.2015
- Worked as part of a team to:
- Won a Business Presentation Showcase in the first year of the program
- Success of earning a total of $200 in an Outdoor Selling Challenge
- Earning $250 in a Holiday Sales Bazaar
- Ending the program with total earned profits of $670
- Presented a Business Plan Overview as a team to a Venture Capitalist and succeeded, receiving the loan amount asked for as a prize.
Education
High School Diploma -
Emery High School
Bachelor of Science - Biochemistry
San Francisco State University
Bachelor of Science Degree - Communication Studies
Coursework in Research, Writing, Lab Experiments, Education Equity and mostly Chemistry - undefined
Skills
Know and have used stress management techniquesundefined
Accomplishments
- Presenting
- Demonstrated strong communication skills through effective speeches in Oral Communication course, passing the course with an A
- (College course)
- Demonstrated good behavior and strong presentation skills in a Business Plan Competition about a product me and my team developed, earning an MVP(Most Valuable Professional) Award
- (BUILD Program)
- Research
- Researched and developed an essay question and paper on the issue of Over-fishing which resulted in positive feedback on the writing process and achieved an A
- (College writing course)
- Documentation
- Drafted documents such as detailed minutes and prepared clear Agendas for internal meetings
- (NAACP Youth Council)
Timeline
Autonomous Vehicle Operator
Transdev
06.2021 - Current
Customer Service Agent
Swissport
04.2019 - 08.2021
Sales Consultant and Cashier
Office Depot
02.2018 - 08.2019
Health Advocate
San Francisco General Hospital Foundation
06.2017 - 06.2018
Teaching Assistant
Emery High School
03.2017 - 03.2017
Secretary
NAACP, National Association, Advancement of Colored People
09.2014 - 01.2019
Student/Vice President of Marketing and Design
BUILD
08.2012 - 06.2015
High School Diploma -
Emery High School
Bachelor of Science - Biochemistry
San Francisco State University
Bachelor of Science Degree - Communication Studies
Coursework in Research, Writing, Lab Experiments, Education Equity and mostly Chemistry - undefined
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