Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shajan J Pullukattu

Kissimmee,FL

Summary

Experienced administrative professional with 25 years of work in Saudi Arabia, including roles in logistics and toll operations. Skilled in office management, team coordination, and improving daily workflows. Known for creating clear procedures, handling challenges calmly, and supporting team performance with a focus on accuracy and reliability. Now seeking a stable role to continue contributing valuable experience and steady support to a growing organization.

Overview

30
30
years of professional experience

Work History

Toll Supervisor

Neology, Inc
Orlando, FL
11.2021 - 08.2025
  • Supervised toll collection operations ensuring compliance with company policies at Beachline Toll Plaza
  • Monitored daily activities to identify and resolve workflow issues promptly.
  • Conducted regular audits of toll transactions for accuracy and adherence to standards.
  • Collaborated with cross-functional teams to improve toll booth efficiency and service quality.
  • Collected tolls efficiently while maintaining accurate records of transactions.
  • Assisted customers with inquiries regarding toll rates and payment options.
  • Provided excellent customer service by resolving issues and answering questions promptly.
  • Reported daily activities and any discrepancies to management for review and action.

Administrator

Mams Academy For Career Excellence
Riyadh, Saudi Arabia
08.2011 - 05.2013
  • Implemented office procedures to enhance workflow efficiency.
  • Supported team members in project management and task completion.
  • Facilitated onboarding processes for new employees and volunteers.
  • Assisted in developing curriculum materials for career development.
  • Maintained student records and updated databases efficiently.
  • Coordinated communication between staff, students, and external partners.

Procurement Officer

A.M.Ibrahim Al Ghamdi Company (American Standard)
Riyadh, Saudi Arabia
01.1996 - 07.2011
  • Placing orders with the suppliers in the United States and Europe.
  • Communicate by telephone and email with suppliers, and follow up with purchase orders.
  • Arranging the shipment by ocean and air freight from Europe and the USA.
  • Communicate with container lines and international freight forwarding.
  • Preparing documents for exported goods.
  • Prepare all sorts of reports and analyses using Microsoft Office.
  • Process sensitive and confidential information with judgment and tact.
  • Make and coordinate all purchase arrangements.
  • Interaction with international offices and foreign clients.
  • Creating monthly reports and presentations.
  • Creating an analysis for certain purchase reports.
  • Checking the LC documents, preparing commercial invoices as per the terms and conditions, and following up with the bank for payments.

Education

Bachelor of Arts - History

Mahatma Gandhi University
Kerala, India

Diploma - Computer Applications

Skills

  • Customer service
  • Toll operations management
  • Transaction auditing
  • Team collaboration
  • Supplier negotiation
  • Purchase order management
  • Global logistics coordination
  • Inventory analysis
  • Procurement strategy development
  • Quality assurance processes
  • Supplier relationship management
  • Problem solving
  • Attention to detail
  • Effective communication

Languages

English, Hindi, Malayalam, Arabic

Timeline

Toll Supervisor

Neology, Inc
11.2021 - 08.2025

Administrator

Mams Academy For Career Excellence
08.2011 - 05.2013

Procurement Officer

A.M.Ibrahim Al Ghamdi Company (American Standard)
01.1996 - 07.2011

Bachelor of Arts - History

Mahatma Gandhi University

Diploma - Computer Applications

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