Sha'Jreka Easter
Alberta,VA
Summary
Highly motivated individual with over 10 years of customer service experience in various industries. Seeking employment to leverage skills and expertise, making a positive impact on individuals' lives and contributing to their future success. Committed to providing exceptional service and going above and beyond to meet customer needs. Passionate about helping others and dedicated to delivering outstanding results.
Overview
8
8
years of professional experience
Work History
Long Term Substitute
Petersburg City Public Schools
08.2024 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
- Followed classroom plans implemented by virtual teacher to continue student education and reinforce core concepts.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
Eligibility Specialist/Appeals Specialist
Maximus
04.2022 - 02.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
Eligibility Specialist
Integrated Resources Inc
08.2021 - 04.2022
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Lead Sales Associate/Key Holder
VA ABC
03.2021 - 08.2021
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Administration and Office Specialist II
Baskerville Correctional Center
08.2018 - 03.2020
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
Customer Service Representative
Allied Cash Advance
09.2016 - 03.2018
- Investigated customer credit references and approved credit lines.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored cash drawers in multiple stations and maintained adequate cash supply.
- Maintained clean and orderly work areas by vacuuming floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Certificate - Medical Coding
Allied Business School
02.2015
Certificate - Pharmacy Technician
Virginia Commonwealth University
05.2014
High School Diploma - General Studies
Brunswick High School
06.2010
Skills
- Data entry
- Customer service
- Proficient in MS Office applications
- Multitasking and organization
- Basic Troubleshooting
- Records management
- Accuracy
- Reliability
- Adaptability and flexibility
- Effective communication
- Attention to detail
- Problem-solving
Timeline
Long Term Substitute
Petersburg City Public Schools
08.2024 - Current
Eligibility Specialist/Appeals Specialist
Maximus
04.2022 - 02.2024
Eligibility Specialist
Integrated Resources Inc
08.2021 - 04.2022
Lead Sales Associate/Key Holder
VA ABC
03.2021 - 08.2021
Administration and Office Specialist II
Baskerville Correctional Center
08.2018 - 03.2020
Customer Service Representative
Allied Cash Advance
09.2016 - 03.2018
Certificate - Pharmacy Technician
Virginia Commonwealth University
Certificate - Medical Coding
Allied Business School
High School Diploma - General Studies
Brunswick High School
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