Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ShaJuna Nakia Jenkins

Fountain,CO

Summary

To obtain an advanced position that will utilize experience, so that I can contribute to the organization and further enhance skills. Experience includes competencies in the following area: customer services, decision-making, communication, organization, problem solving, time management, team leader, interpersonal skills, Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

QMAP/Caregiver

Private Home Health Care
08.2020 - 11.2023
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
  • Streamlined the medication distribution process, ensuring accurate documentation and timely delivery to patients.
  • Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
  • Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.
  • Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Reordered medication to maintain adequate supply.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe, and well-organized patient environment.
  • Administered medication as directed by physician.

Motor Transport Operator

United States Army
02.2004 - 12.2014
  • Provide professional support and technical guidance to all Army Soldiers requiring motor transport; plan, organize, and operate a motor vehicle convoy;
  • Perform convoy route reconnaissance;
  • Command a convoy march unit or serial;
  • Supervise transporting of all types of cargo;
  • Supervise personnel preparing vehicles for deployment; train constantly on convoy defense; prepare and implement the security and defense plan
  • Operate various types of heavy military vehicles and other assigned wheeled vehicles under all driving conditions throughout Afghanistan
  • Transfer equipment and personnel between Bagram Army Air Field, Ports of Entry, and remote bases
  • Documented all operational actions and coordinated with dispatcher to maintain efficiency and readiness
  • Perform daily preventive maintenance checks and service (PMCS ) and identified equipment failures
  • Perform and record minor maintenance actions
  • Complied with all safety regulations and procedures
  • Ensure proper vehicle loading and care
  • Operate assigned vehicles over varied terrain in support of combat operations
  • Manage loading and unloading of personnel and equipment and protect cargo against damage
  • Operate vehicle material handling equipment (MHE), as required
  • Employ land navigation techniques
  • Maintained qualification with radios and vehicle mounted weapons
  • Perform vehicle self-recovery and field expedients to include towing
  • Corrects or reports all vehicle deficiencies
  • Prepare vehicles for shipment by air, rail, or vessel
  • Coached, trained, mentored, and evaluated the performance of 48 personnel.

Command Team Secretary & Chauffeur

US Army
08.2004 - 01.2012
  • Streamlined office processes by implementing efficient filing systems and organizing team schedules.
  • Enhanced team communication by maintaining regular correspondence with department heads and other support staff.
  • Assisted in the preparation of reports, presentations, and meeting materials for increased productivity during team meetings.
  • Coordinated travel arrangements for executives and team members, ensuring timely arrival to important events.
  • Improved document management by creating a centralized electronic filing system accessible to all team members.
  • Managed the department calendar, scheduling meetings, appointments, and conferences efficiently.
  • Facilitated smooth operations within the team through effective coordination of office supplies, equipment maintenance, and vendor relations.
  • Assisted in event planning responsibilities, resulting in successful company functions that fostered employee engagement.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Coordinated logistics for special events or large-scale incidents, ensuring adequate resource allocation and timely response efforts.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
  • Increased customer satisfaction through timely communication and accurate shipment tracking updates.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Oversaw inventory control procedures within the warehouse facility, ensuring accuracy and proper organization of goods awaiting transport.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Maintained a pristine vehicle appearance, ensuring a comfortable and professional environment for clients.
  • Navigated complex routes with ease, resulting in punctual arrivals to destinations and meetings.
  • Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
  • Managed tight schedules and unforeseen delays, consistently delivering clients to their destinations on time.
  • Conducted thorough vehicle inspections before each trip, guaranteeing the safety of passengers during transit.
  • Assisted clients with luggage handling, demonstrating exceptional customer service skills.
  • Obtained necessary permits for special events or designated parking areas, ensuring seamless experiences for clients during events or meetings.
  • Continuously updated knowledge of local attractions, restaurants, hotels, and entertainment venues in order to provide informed recommendations to clients upon request.
  • Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Drove VIPs to corporate events and meetings.

Sandwich Artist/Crew Member

11.2000 - 07.2002
  • Exhibited a cheerful and helpful manner while greeting guests and preparing their orders
  • Demonstrated a complete understanding of menu items and explains them to guests accurately
  • Used Point of Sale system/cash register to record the order and compute the amount of the bill Collect payment from guests and make change and performed Cash-In Procedure-accounting for all forms of money, bread, produce, etc., during the shift
  • Prepare food neatly, according to formula, and in a timely manner
  • Checked products in sandwich unit area and restocked items to ensure a sufficient supply throughout the shift
  • Understood and adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up
  • Cleaned and maintained all areas of the restaurant to promote a clean image
  • Understood and adhered to the method for cleaning
  • Understood and adhered to all quality standards, formulas and procedures as outlined in the Subway Operations Manual
  • Maintained a professional appearance and grooming standards as outlined in the Subway Operations Manual
  • Performed light paperwork duties as assigned

National Directory Assistant, Operator

BellSouth Telecommunications
04.2000 - 04.2001
  • Poses strong interpersonal skills in order to provide excellent customer service skills and experience with customer relations
  • Assist to callers who have complaints about their phone service and directory options
  • Search electronic databases and online phone books for commercial and residential listings through computer applications and software programs
  • Able to operate current telecommunications equipment that contain multiple controls and switches, allowing to effectively route incoming and outgoing calls
  • Handled multiple -task with frequent interruptions
  • Filed confidential customer information provided administrative support to supervisor
  • Supported customers by managing 1200calls per day efficiently while maintaining professionalism and upbeat tone.

Education

Cosmetology - Cosmetology Education

International Salon & Spa Academy
Colorado Springs, CO
06.2020

UMT University of Management and Technology, CTC Columbus Technical College
Arlington, Columbus, VA
2012

Business Office Administrator/ Customer Service - Business Office Administrator

Columbus Technical College
Columbus, GA
10.2003

Skills

  • ADL Assistance
  • Progress Documentation
  • Incident Reporting
  • Care Plan Adherence
  • Mobility Assistance
  • Basic Housekeeping
  • Behavioral Management
  • Patient Care
  • Patient Companionship
  • Meal Preparation
  • Medication and Appointment Reminders
  • Multitasking and Organization
  • Daily Living Assistance
  • End-of-life care
  • Dementia care
  • Elderly care
  • Conflict resolution
  • Alzheimer's care
  • Transportation services

Certification

  • Certified QMAP, May 2022 - present
  • Licensed Cosmetologist June 2020-present

Timeline

QMAP/Caregiver

Private Home Health Care
08.2020 - 11.2023

Command Team Secretary & Chauffeur

US Army
08.2004 - 01.2012

Motor Transport Operator

United States Army
02.2004 - 12.2014

Sandwich Artist/Crew Member

11.2000 - 07.2002

National Directory Assistant, Operator

BellSouth Telecommunications
04.2000 - 04.2001

Cosmetology - Cosmetology Education

International Salon & Spa Academy

UMT University of Management and Technology, CTC Columbus Technical College

Business Office Administrator/ Customer Service - Business Office Administrator

Columbus Technical College

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ShaJuna Nakia Jenkins