Shaka Brown
Los Angeles,USA
Summary
Experienced and dedicated Case Manager with a proven history of effectively handling substantial caseloads while upholding outstanding care standards. Possesses a capacity for excelling in high-stakes environments, providing customized resolutions that cater to client requirements and enrich their quality of life. Demonstrates robust clinical expertise, discernment, and adept documentation capabilities, complemented by a cooperative approach to issue resolution. Proficient in managing intricate, urgent cases with professionalism and composure.
Overview
13
13
years of professional experience
Work History
Case Manager
Covenant House of California
Los Angeles, CA
05.2022 - Current
- Verified client eligibility for the Rapid Rehousing program and processed necessary homelessness verification documentation for HMIS.
- - Developed and updated Individual Success Plans (ISPs) on a weekly basis in collaboration with clients.
- Provided direct support to clients throughout the housing process including unit location, application completion, habitability standards, move-in coordination, and lease agreement review.
- Facilitated conflict resolution between tenants and property owners, while also furnishing informative documentation on their respective rights and obligations
- Delivered comprehensive support in connecting individuals to appropriate resources and programs such as public benefits
- Maintained accurate and up-to-date client progress records by documenting weekly notes in the Success Plan through ETO and HMIS platforms.
- Implemented client engagement strategies during Success Planning Meetings to ensure active participation
- Guided clients in accessing relevant resources in the community to fulfill their requirements.
Resident Advisor/Shift Leader
Covenant House of California
Los Angeles, CA
06.2016 - 05.2022
- Provided comprehensive support to SHD and residential manager by ensuring smooth operations of the overnight shift
- Assigned and monitored staff responsibilities for overnight shifts, ensuring appropriate documentation of lunch/meal periods.
- Supervised all aspects of shelter operations, ensuring coverage and maintenance of facility
- Managed the entire process of discharge paperwork, packing, tagging, and storing belongings for discharged residents
- Consistently participated in all scheduled meetings including transitions, staff meetings, and training sessions.
- Professionally documented residents' files, critical incident reports, transition book, special covenants, and other necessary forms.
- Effectively communicated pertinent information to Case Managers, Supervisors, and Supportive Services
- Applied the principles of immediacy, sanctuary, value communication, structure, and choice to enhance productivity and team dynamics.
- Provided crisis intervention to residents
- Compiled and maintained records of daily intakes, discharges, comprehensive assessments, as well as weekly statistics for the Residential Director.
- Provided support to victims of human trafficking and residents with mental health needs seeking emergency services
Applied Behavior Analysis
Hopeful Hands
Bellevue, WA
12.2011 - 06.2016
- Provided parental education, intervention services, and facilitated effective communication among support team members.
- Delivered individualized, high-quality treatment to children diagnosed with autism spectrum disorders (ASD), specializing in Applied Behavioral Analysis (ABA)
- Developed customized therapy programs tailored to meet individual goals
- Aided in the creation of student learning and instructional materials
- Supported the academic growth of students with learning disabilities
- Coordinated staff and assisted in the creation and execution of innovative ideas and strategies to enhance student improvement.
- Provided parent education regarding Applied Behavior Analysis principles, interventions, data collection methods.
Education
Bachelor of Science - Sociology, Minor in Psychology
Florida A&M University
Tallahassee, FLSkills
- Trauma-Informed Care
- Restorative Justice
- Housing First
- Applied Suicide Intervention Skills (Asist Trained)
- CPR Trained
- Harm Reduction
- Client Advocacy
- Motivational Interviewing
- Crisis Intervention
- Nonviolent Crisis Prevention Intervention Training
- MS Office
Timeline
Case Manager
Covenant House of California
05.2022 - Current
Resident Advisor/Shift Leader
Covenant House of California
06.2016 - 05.2022
Applied Behavior Analysis
Hopeful Hands
12.2011 - 06.2016
Bachelor of Science - Sociology, Minor in Psychology
Florida A&M University