Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shaka Rock

Killeen,TX

Summary

Versatile and results-driven professional with a strong background in mechanical repair and customer service, notably at Bay Ridge Honda. Excelled in diesel engine repair and shop safety practices, enhancing unit readiness by over 30%. Demonstrated exceptional leadership and problem-solving abilities, fostering teamwork and improving client satisfaction through active listening and critical thinking.

Overview

8
8
years of professional experience

Work History

Wheeled Vehicle Mechanic (91B)

Army
08.2020 - Current
  • Collaborated with other mechanics to complete complex repairs, improving teamwork and communication within the unit.
  • Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
  • Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
  • Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
  • Developed strong relationships with vendors to obtain necessary parts at competitive prices while meeting tight deadlines for repairs.
  • Performed wheeled vehicle recovery operations.
  • Exhibited strong attention to detail by thoroughly inspecting completed repairs before releasing vehicles back into service, avoiding any potential safety hazards.

Sales Associate

AutoZone
08.2019 - 08.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Listened to customer needs and desires to identify and recommend optimal products.

Service Technician

Bay Ridge Honda
12.2018 - 06.2019
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.

Apprentice

One Diagnostics
07.2017 - 09.2017
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.

Crew Member

Reaching Out Community Services
03.2017 - 06.2017
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Counselor

Flatbush Summer Day Camp
07.2016 - 08.2016
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Education

High School Diploma -

New Utrecht High School
Brooklyn, NY
06-2018

Business Administration

St. Francis College
Brooklyn, NY
01-2018

Automotive Technology

Lincoln Technical Institute
Brooklyn, NY
01-2019

Skills

  • Diesel Engine Repair
  • Shop Safety Practices
  • Leadership and supervision
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Excel
  • Computer Proficiency
  • Installation and Repair
  • Attention to Detail
  • Troubleshooting ability

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 3 staff members.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Timeline

Wheeled Vehicle Mechanic (91B)

Army
08.2020 - Current

Sales Associate

AutoZone
08.2019 - 08.2020

Service Technician

Bay Ridge Honda
12.2018 - 06.2019

Apprentice

One Diagnostics
07.2017 - 09.2017

Crew Member

Reaching Out Community Services
03.2017 - 06.2017

Counselor

Flatbush Summer Day Camp
07.2016 - 08.2016

High School Diploma -

New Utrecht High School

Business Administration

St. Francis College

Automotive Technology

Lincoln Technical Institute

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Shaka Rock