Jessica Haverly
Houston,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
JPMorganChase
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Night Auditor
Homewood Suites Westchase
12.2021 - 04.2022
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Receptionist Administrator
Akin Doherty Klein & Feuge
06.2020 - 10.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Mail Clerk
Apache Corporation
01.2015 - 02.2020
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Education
High School Diploma -
Manvel High School
Manvel, TX06.2011
Skills
- Time Management
- Customer Service
- Telephone Etiquette
- Scheduling
- Administrative Skills
- Scheduling appointments
- Office Organization
- Sensitive information handling
Timeline
Front Desk Receptionist
JPMorganChase
01.2022 - Current
Night Auditor
Homewood Suites Westchase
12.2021 - 04.2022
Receptionist Administrator
Akin Doherty Klein & Feuge
06.2020 - 10.2021
Mail Clerk
Apache Corporation
01.2015 - 02.2020
High School Diploma -
Manvel High School