Experienced Customer Service Advisor with 5+ years of delivering exceptional support and assistance to clients. Adept at handling a large volume of customers with a positive attitude, actively listening to concerns, and escalating major issues. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Proficient in utilizing customer service software, delivering technical assistance, and recording comprehensive interactions and utilizing ticketing systems for efficient support management.