Hi, I’m
Shakalya Washington
Summary
Adept at fostering client relationships and streamlining processes, I leveraged my problem-solving abilities and appointment scheduling expertise to enhance service efficiency at Apple and as a Self Employed Hair Stylist. My quick learning and critical thinking skills contributed to significant improvements in customer satisfaction and repeat business, underscoring my commitment to excellence and teamwork. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I am also proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
years of professional experience
Work History
Self Employed
Salon Cosmetologist
03.2020 - Current
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Extra Space Storage
Assistant Manager
12.2018 - 03.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Apple
Apple Technician
11.2017 - 12.2018
Job overview
- Reduced wait times by completing most common repairs within designated turnaround timelines.
- Managed warranty claims, liaising between customers and manufacturers for prompt resolutions.
- Collaborated with team members to streamline processes, increasing overall efficiency within the workplace.
- Offered remote support services where applicable thus enhancing convenience for customers who could not visit the store physically.
Education
St.Charles High School Waldorf, MD
High School Diploma
06-2017
Skills
- Quick Learner
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Appointment Scheduling
- Stress Tolerance
- Supporting personal needs
- Empathy and Compassionate Care
Timeline
Salon Cosmetologist
Self Employed
03.2020 - Current
Assistant Manager
Extra Space Storage
12.2018 - 03.2020
Apple Technician
Apple
11.2017 - 12.2018
St.Charles High School
High School Diploma
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