Shakara Holland
Ringgold,GA
Overview
28
28
years of professional experience
Work History
Machine Operator
Bonded Logic
LaFayette, GA
01.2020 - 03.2022
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Prepared machine for production processes by equipping with required tools and parts.
- Verified production orders prior to starting set-up.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Monitored and observed production line to watch for pile-ups and jams.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
Customer Service Representative
Walmart
LaFayette, GA
10.2000 - 07.2003
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
Customer Service Representative
Cellular Sales
LaFayette, GA
01.2001 - 07.2001
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Met merchandise processing standards and maintained organized and accessible work area.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Obtained signatures for financial documents and internal and external invoices.
- Sent meticulous and accurate bills to collect payment from customers according to company protocol.
- Drafted reports, contacted customers and reconciled transactions after conducting research into inquiries.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
Customer Service Representative
Coca-Cola
Chattanooga , TN
10.1997 - 11.1998
- Developed strong customer relationships to encourage repeat business.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
General Laborer
Roper
Lafayette
06.2025 - Current
Education
GED -
Lafayette High School
LaFayette, GA05.2008
Skills
- Machining and production standards
- Modifications and adjustments
- Performance Management
- Loading and unloading protocols
- Machinery operations
- Preventive Maintenance
- Quality assurance controls
- Assembly procedures
- QC
- Equipment operation
- Documentation ability
- Quality assurance standards
- Report creation
- Credit card payment processing
- Report generation
- Call Center Operations
- High-energy attitude
- Shipping and receiving understanding
- Office equipment proficiency
- Customer relations
- Technologically savvy
- Store maintenance
- Inbound and Outbound Calling
- Courteous demeanor
- Retail sales customer service
- Problem-solving abilities
- Project management abilities
- Product organization
- Process optimization
- Clerical support
- Conflict mediation
- In-store support
- Quality control
- Sales expertise
- Data evaluation
- Microsoft Office expertise
- Promotional support
Timeline
General Laborer
Roper
06.2025 - Current
Machine Operator
Bonded Logic
01.2020 - 03.2022
Customer Service Representative
Cellular Sales
01.2001 - 07.2001
Customer Service Representative
Walmart
10.2000 - 07.2003
Customer Service Representative
Coca-Cola
10.1997 - 11.1998
GED -
Lafayette High School