Summary
Overview
Work History
Education
Certification
Timeline
Generic

Shakari Roberts

Roanoke,VA

Summary

Adept and medically savvy healthcare professional with more than 5 years of clerical experience working in various medical settings. Proficient in medical records maintenance and front-house office administration. Able to use Abbadox, MacPractice, Epic, and Medix software platforms for patient medical records, billing, scheduling, pre-authorizations, and ledgers. Have a warm smile and be able to comfort patients upon arrival for appointments, exhibiting excellent customer service skills. Able to effectively provide written and verbal communication to patients for ease in relating education for simple or difficult medical diagnoses. Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strategic Advisor known for high productivity and efficient task completion. Specialize in policy development, stakeholder engagement, and risk management strategies. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Advisors II

Concentrix
01.2024 - 04.2024
  • Assisted with the preparation of tax documents for filing purposes.
  • Assisted tax preparers in gathering and organizing client documents.
  • Maintained updated knowledge of current federal, state, and local tax laws.
  • Answered questions from clients regarding their specific tax situation.

PCT/CNA

Carillon clinic RMH
Roanoke, VA
10.2020 - 05.2023
  • Assisted preceptors in orienting new PCTs to the clinical setting and teaching them proper patient care procedures.
  • Provided guidance to PCTs on how to accurately document patient information into the medical record system.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Reported changes in patient conditions to registered nurse or physician.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Monitored food intake and output as directed by nursing staff.

CNA

Richmond center for Rehabilitation
Staten Island, NY
05.2019 - 08.2020
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Student Aide

Friendship Manor
Roanoke, VA
06.2017 - 06.2017
  • After 1 month of CNA training at Miller-Motte College, I was hired by Friendship Manor. I assist adults with daily living tasks such as bathing, feeding, changing, and ambulating to a wheelchair.

Receptionist/Medical Office Administration

Stand Up MRI
Manhattan, New York
06.2015 - 05.2016
  • Performed administrative duties such as answering phones, scheduling appointments, maintaining medical records, and patient processing
  • Conveyed communication between patients, family members, and physicians
  • Logged patient data into clinic systems using various software platforms and relayed updated information to necessary staff
  • Demonstrated proficiency in taking patient medical histories and verified insurance benefits, pre-certification, and prior authorizations required after having researched the patient's insurance coverage for benefits

Medical Assistant / Receptionist

Brian P. Quinn, DPM
Manhattan, New York
06.2012 - 03.2014
  • After completing a 120-hour internship as a requirement for graduation, I was asked to stay on as a full-time employee due to my hard work and dedication to service for my employer
  • Performed administrative duties such as answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping
  • Maintained communication between patients, family members, and physicians
  • Logged patient data into clinic platform software systems

Education

Certified Nursing Aide -

Miller-Motte College
Roanoke, VA
05.2017

Associate of Medical Assistant -

Sanford Brown Institute
New York, New York
08.2012

Certification

  • Virginia CNA license
  • New york CNA license

Timeline

Advisors II

Concentrix
01.2024 - 04.2024

PCT/CNA

Carillon clinic RMH
10.2020 - 05.2023

CNA

Richmond center for Rehabilitation
05.2019 - 08.2020

Student Aide

Friendship Manor
06.2017 - 06.2017

Receptionist/Medical Office Administration

Stand Up MRI
06.2015 - 05.2016

Medical Assistant / Receptionist

Brian P. Quinn, DPM
06.2012 - 03.2014
  • Virginia CNA license
  • New york CNA license

Certified Nursing Aide -

Miller-Motte College

Associate of Medical Assistant -

Sanford Brown Institute

Similar Profiles

CREATE PROFILE
Shakari Roberts