SHAKARI Smith
Junction City,KS
Summary
Personnel Administrative Professional with a consistent 8+ year career history in Customer Service, Administration, HR, and Personnel roles brings a wealth of experience in managing various aspects of human resources functions. International experience in Germany further honed skills in diverse cultural settings, enriching understanding of global HR practices. Career supported by the pursuit of HR certifications through Coursera, coupled with the pursuit of a Bachelor of Arts in Human Resources Management, poised to contribute effectively in roles requiring a blend of administrative prowess and HR expertise, supported by an active Secret Security Clearance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
United States Army
Junction City, USA
04.2021 - Current
- Oversaw and processed 500+ personnel actions, including promotions, awards, and separations, ensuring accurate and timely updates to military personnel records.
- Administered military pay and benefits for a unit of 500+ military personnel, achieving 100% accuracy in payroll processing and disbursement.
- Conducted monthly audits of pay and benefits records, resulting in the identification and correction of 50+ discrepancies, ensuring compliance with military regulations.
- Developed and delivered training sessions on military pay and benefits entitlements, improving service members' understanding and utilization of available resources.
- Implemented an automated tracking system for leave requests, reducing processing time by 50% and enhancing administrative efficiency.
- Advised Executive Leaders on personnel readiness and strength management, contributing to the unit's high operational readiness rate.
- Spearheaded the transition to digital record-keeping, digitizing 10K+ personnel files, and reducing paper storage costs by 30%.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Order Checker Auditor
Lineage Logistics
Rincon, USA
01.2019 - 03.2021
- Conducted audits on outbound product orders, identifying and reporting deficiencies and inaccuracies with 99% accuracy, contributing to improved order accuracy and customer satisfaction.
- Investigated errors in order fulfillment processes, analyzed the extent of errors, and implemented corrective actions to prevent recurrence, resulting in a 20% reduction in order processing errors.
- Safely operated stand-up forklift equipment to move and transport inventory, ensuring efficient workflow and minimizing downtime.
- Developed and implemented daily task plans to meet auditing requirements, optimizing productivity, and meeting deadlines consistently; identified process improvement opportunities, leading to the implementation of new procedures that increased efficiency by 15%.
- Utilized warehouse management systems, such as High Jump and SAP, to track inventory, streamline operations, and maintain accurate records of product movements.
- Followed safety guidelines in order to prevent accidents on the job.
- Operated scanning equipment in accordance with established processes and procedures.
Retail Sales Associate
AT&T
Port Wentworth, USA
07.2019 - 12.2019
- Provided accurate information on products, pricing, and after-sales services to an average of 30 customers per day, resulting in a 20% increase in customer satisfaction scores within the first month of employment.
- Closed sales by conducting price and feature comparisons, achieving a monthly sales target of $10,000 in revenue, surpassing company expectations by 15%.
- Implemented inventory stocking procedures, resulting in a 10% reduction in stockouts and ensuring that key products were available for purchase, contributing to a 5% increase in overall sales.
- Managed returns efficiently, processing an average of 15 returns per week with a 95% accuracy rate, resulting in improved customer retention and loyalty.
- Optimized merchandise storage and ordering processes, leading to a 10% reduction in excess inventory and a 15% decrease in storage costs within the first two months of employment.
- Collaborated with the Retail Sales Representatives team to cross-sell products, resulting in a 25% increase in upsell revenue compared to the previous quarter.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Cashier & Chill Crewmember
Dairy Queen
Rincon, USA
05.2016 - 01.2019
- Demonstrated excellent communication skills, engaging with customers daily, resulting in a 15% increase in customer satisfaction scores within the first three months of employment.
- Exceeded customer service standards by providing personalized service and resolving customer inquiries and complaints promptly, leading to a 20% increase in positive customer feedback.
- Operated cash register with precision and accuracy, processing an average of 100 transactions per shift, maintaining a 99.5% accuracy rate in cash handling.
- Maintained the chill area in accordance with PRIDE standards, ensuring a clean and inviting environment for customers, contributing to a 10% increase in repeat business.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
High School Diploma -
Effingham County High School
05.2017
Bachelor of Arts - Human Resources Management
Upper Iowa University
Fayette, IASkills
- Information Security
- Regulatory Compliance
- Training & Development
- Performance Management
- Employee Relations
- Compliance Monitoring
- Employee Onboarding
- Documentation Control
- Administrative Support
- Personnel engagement
- Compensation and benefits
- Cash Handling
- Customer Service
- Cash Register Operation
- Schedule Management
- Coaching and Mentoring
- Quality Control
- Attention to Detail
- Time Management
- Multitasking
Certification
- First Aid
Timeline
Human Resources Specialist
United States Army
04.2021 - Current
Retail Sales Associate
AT&T
07.2019 - 12.2019
Order Checker Auditor
Lineage Logistics
01.2019 - 03.2021
Cashier & Chill Crewmember
Dairy Queen
05.2016 - 01.2019
High School Diploma -
Effingham County High School
Bachelor of Arts - Human Resources Management
Upper Iowa University
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