SHAKARR HAIG
Summary
Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
12
12
years of professional experience
Work History
Bus Captain
Skyway Coachlines
07.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Collaborated with dispatchers to address any issues or concerns during service hours, ensuring smooth operation of bus routes.
- Actively participated in team meetings aimed at creating innovative strategies for improving public transit experience.
- Improved route efficiency by analyzing schedules and adjusting routes to reduce transit times.
- Assisted passengers with disabilities, ensuring their safe boarding and alighting from the bus.
- Ensured passenger safety with regular vehicle maintenance checks and strict adherence to traffic regulations.
- Created a pleasant travel environment for passengers, maintaining a clean and tidy bus interior.
- Maintained accurate records of daily trip logs, fuel consumption, and incident reports for streamlined operations.
Supervisor
Sheen & Shine
04.2024 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Commercial Driver
Evolve Logistics
09.2023 - 11.2023
- Operated with safety and skill to avoid accidents and delays.
- Complied with service policies and procedures from pick-up and drop-off.
- Contributed to an improved workplace environment by maintaining open communication channels with colleagues and supervisors regarding any concerns or suggestions for improvement related to driving tasks.
- Assisted in warehouse operations when not on the road, contributing to the team's overall efficiency.
- Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
Class A Driver
Xpress Global Systems
06.2023 - 07.2023
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Collected delivery instructions to verify freight and routes for on-time delivery and adjusted routes based on changing conditions.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Delivered Various Flooring equipment to worksites across Ny & PA.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicles with capacities as high as 80K pounds with Zero incidents
Class A Driver
DHL Supply Chain
03.2023 - 03.2023
- Operated with safety and skill to avoid accidents and delays.
- Completed daily route consisting of up to 1 stop, focusing on safety and timeliness.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Dropped and hooked trailers and changed configuration of equipment.
Class A Commercial Driver
Vejen Logistics
04.2022 - 12.2022
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Handled load documentation, obtained signatures and provided copies to destination staff.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops as need.
- Transferred products between distribution centers and retail locations with as many as 3-5 stops per day.
Class A CDL Truck Driver
Veltri Trucking
04.2021 - 04.2022
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
- Handled load documentation, obtained signatures and provided copies to destination staff.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Dropped and hooked trailers and changed configuration of equipment.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Operated vehicles with capacities as high as 26k+ pounds with 0 incidents.
- Checked trailer hitch and secured attachments to tractor for optimal safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Class B Commercial Driver
B&L Wholesale
06.2020 - 11.2020
- Conducted regular vehicle inspections by checking fluids, examining the engine for corrosion, and inspecting the interior and exterior of the vehicle for damage.
- Reviewed transportation and shipping papers to verify the accuracy of inventory counts.
- Inventoried and inspected goods to determine quantities and conditions.
- Drove truck 25K + miles per month, distributing load weight evenly and utilizing space efficiently.
- Communicated with 4 member team to report delays in transportation, minor accidents, and the arrival of shipments.
- Followed hand signals and verbal cues from loading crews to maneuver the truck into loading and unloading positions.
- Utilized pallet jacks and forklifts to assist with loading and unloading of products at warehouses.
- Maintained complete and accurate logs or reports to document customer locations and distance traveled, using Mobile Link & ELD.
- Documented mileage, deliveries, pickups, customer issues, and damages.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Garbage Truck Driver
Casella Waste Systems Inc
09.2020 - 09.2020
- Attended and participated in all scheduled training programs, briefings, and meetings required by the company or assigned by the supervisor.
- Inspected trucks before beginning routes to verify safe operating conditions.
- Drove trucks along established routes, through residential streets and alleys, and business and industrial areas.
- Collected and gathered garbage from buildings, businesses, and other facilities 5-6 days per week.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Dismounted garbage trucks to collect garbage and guide-driver in reversing in tight spaces.
Professional School Bus Driver
Monroe School Transportation
10.2019 - 03.2020
- Performed bus driving duties while keeping student safety in mind to maintain a good safety record.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained New York 19A W/Passenger, Class A driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Reported vehicle traffic violations, vehicle damage, and accidents to [Type] management to comply with legal and insurance obligations.
- Obeyed federal, New York, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Inspected Safety, First Aid, and Vehicle emergency equipment and verified safe working order for student and driver use.
Student
Professional Drivers Institute Training
06.2019 - 09.2019
- Attended school for Commercial Trucking with Class A License
- Started new Career path
Cashier
7-11 Convenience Store
09.2018 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Representative
Conduent Business Services
02.2018 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cook
Grappa Restaurant
09.2017 - 01.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Plated and presented all dishes to match established restaurant standards.
- Interacted with guests to obtain feedback on product quality and service levels.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
Residential Habilitation Specialist
Epi-Pralid
04.2017 - 09.2017
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations.
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Transported residents to and from appointments and other activities to encourage mobility.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
Customer Service Representative
Sutherland Global Solutions
10.2016 - 01.2017
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Central Sterile Technician
Strong Memorial Hospital, University Of Rochester
01.2016 - 09.2016
- Picked instruments and supplies for surgeries.
- Wrapped trays, instrument packs, and sets.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Recorded biologicals and test results.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Provided support to medical staff in resolving medical equipment problems.
Data Entry Operator
Maximus Federal Services
07.2012 - 01.2016
- Scanned documents and saved in database to keep records of essential organizational information.
- Searched, extracted and interpreted information to determine correct input procedure.
- Evaluated source documents to locate needed information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified accuracy of data entered into system to produce error-free reports.
- Completed data entry tasks with accuracy and efficiency.
- Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
Education
Certified Medical Assistant -
Coursework in Typing, Writing, And Math - Applied Science
Everest College
Rochester2020
Commercial Driving
Professional Driving Institute
Rochester09.2019
Certified Forklift Operator, B&L Wholesale -
B&L Wholesale
Rochester, NY06.2019
Skills
- DOT Regulations
- Route Navigation
- Tailgate Lift Operation
- Cargo Tie-Down
- Relationship development
- Safe driver training
- Route logs
- Effective communication skills
- Doubles and Triples Endorsements
- Vehicle inspection
- Forklift Operator Experience
- GPS
- Safety
- Training programs
- Typing
- Satisfaction monitoring
Timeline
Bus Captain
Skyway Coachlines
07.2024 - Current
Supervisor
Sheen & Shine
04.2024 - 08.2024
Commercial Driver
Evolve Logistics
09.2023 - 11.2023
Class A Driver
Xpress Global Systems
06.2023 - 07.2023
Class A Driver
DHL Supply Chain
03.2023 - 03.2023
Class A Commercial Driver
Vejen Logistics
04.2022 - 12.2022
Class A CDL Truck Driver
Veltri Trucking
04.2021 - 04.2022
Garbage Truck Driver
Casella Waste Systems Inc
09.2020 - 09.2020
Class B Commercial Driver
B&L Wholesale
06.2020 - 11.2020
Professional School Bus Driver
Monroe School Transportation
10.2019 - 03.2020
Student
Professional Drivers Institute Training
06.2019 - 09.2019
Cashier
7-11 Convenience Store
09.2018 - 01.2019
Customer Service Representative
Conduent Business Services
02.2018 - 05.2018
Cook
Grappa Restaurant
09.2017 - 01.2018
Residential Habilitation Specialist
Epi-Pralid
04.2017 - 09.2017
Customer Service Representative
Sutherland Global Solutions
10.2016 - 01.2017
Central Sterile Technician
Strong Memorial Hospital, University Of Rochester
01.2016 - 09.2016
Data Entry Operator
Maximus Federal Services
07.2012 - 01.2016
Certified Medical Assistant -
Coursework in Typing, Writing, And Math - Applied Science
Everest College
Commercial Driving
Professional Driving Institute
Certified Forklift Operator, B&L Wholesale -
B&L Wholesale
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