Shakarra Bivens
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Credit Union Representative
Jack Henry & Associates
Remote
06.2023 - 01.2024
- Provided assistance to financial institutions clients and members over the phone.
- Evaluate nature of question or issue in order to resolve it in a timely manner.
- Assured system security by verifying member information before before accessing and making any changes to an account.
Customer Service Representative
UnitedHealth Group
Remote
09.2021 - 04.2023
- Resolve customer inquiries about benefits, eligibility and claims.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Adhered to HIPAA regulations when handling confidential patient information.
Customer Service Representative
Ralph Lauren
Remote
10.2020 - 08.2021
- Processed orders, returns & exchanges.
- Communicated with customers via phone, chat and email.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Collections Representative
Stern Recovery Services
Greensboro, NC
01.2019 - 10.2020
- Collections for medical debt.
- Processed payments over phone and set up recurring drafts.
- Resolved complex issues that arose during the collections process.
- Adhered to all applicable laws, regulations, and company policies.
Collections Representative
Bank Of America
Greensboro, NC
12.2017 - 08.2018
- Made outbound calls to clients with past due accounts.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Recorded information about customers' financial status and collections status efforts.
Customer Service/Tech Support
Spectrum
Greensboro, NC
02.2017 - 11.2017
- Served as first point of contact for incoming technical service calls and emails.
- Developed and maintained strong relations with customers to meet quality expectations.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Customer Service Representative
Ralph Lauren
High Point, NC
08.2015 - 06.2016
- Process orders, returns & exchanges.
Education
North Carolina A & T State University
Skills
- Account Management
- Live Chat
- Technical Support
- Data entry
- Customer service
- Troubleshooting
- Insurance Verification
- Inbound and Outbound Calling
- Computer Proficiency
- Microsoft Office Expertise
Timeline
Credit Union Representative
Jack Henry & Associates
06.2023 - 01.2024
Customer Service Representative
UnitedHealth Group
09.2021 - 04.2023
Customer Service Representative
Ralph Lauren
10.2020 - 08.2021
Collections Representative
Stern Recovery Services
01.2019 - 10.2020
Collections Representative
Bank Of America
12.2017 - 08.2018
Customer Service/Tech Support
Spectrum
02.2017 - 11.2017
Customer Service Representative
Ralph Lauren
08.2015 - 06.2016
North Carolina A & T State University
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