Shakarri Cunningham
Rock Hill,SC
Summary
Dynamic Customer service professional experienced in both call-center and retail store settings. I am a team player with a unique spirit. I am very ambitious and easily adapt to changes. I work effectively in meeting deadlines and multiple workloads. I am passionate about building lasting client relationships and maximizing quality results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dominion Energy
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Primo Water
10.2020 - 04.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Representative
Duke Energy
11.2017 - 09.2020
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Support Specialist
Goodwill Inc
05.2014 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Lancaster High School
Lancaster, SC05.2010
Skills
- Appointment Scheduling
- Call Management
- Account updating
- Information Security
- Data Entry
- Complaint resolution
- Critical Thinking
- New Hire Training
- Cashier training
Timeline
Customer Service Representative
Dominion Energy
04.2023 - Current
Customer Service Representative
Primo Water
10.2020 - 04.2023
Customer Care Representative
Duke Energy
11.2017 - 09.2020
Customer Support Specialist
Goodwill Inc
05.2014 - 11.2017
High School Diploma -
Lancaster High School
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