Seasoned Shift Manager with a proven track record at McDonald's Restaurant, enhancing customer satisfaction and streamlining operations. Expert in team development and performance optimization, leveraging interpersonal skills and operations management to drive business growth. Demonstrated success in mentoring staff and implementing effective sales strategies, achieving notable efficiency improvements.
Hi, I’m
Shakayla Allison
Statesville,NC
Summary
Overview
13
years of professional experience
Work History
McDonald's Restaurant
Shift Manager
05.2011 - Current
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed staff hiring, training and supervision.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor from Criminal Justice
University Overview
Skills
- Schedule oversight
- Team Development
- Performance reviewing
- Decision-Making
- Flexible Schedule
- Schedule Management
- Training and mentoring
- Sales Strategies
- Mentoring and Coaching
- Accurate money handling
- Operations Management
- Handling Customer Complaints
- Energetic and Enthusiastic
- Delegating Work
- Punctual and Reliable
- Workplace Safety
- Interpersonal Skills
- Staff Motivation
- Compliance understanding
- Documentation And Reporting
- Relationship Building
- Employee Training
- Opening and closing procedures
- Hiring and Recruiting
Timeline
Shift Manager
McDonald's Restaurant
05.2011 - Current
Southern New Hampshire University
Bachelor from Criminal Justice