Summary
Overview
Work History
Education
Skills
Timeline
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ShaKayla Floyd

Fayetteville,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Circle K
12.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Shift Manager

McDonald's
08.2016 - 07.2020
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Scheduled staff to establish adequate coverage during peak business hours.

Team Leader

Segra Stadium
08.2016 - 01.2017
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

Computer And Information Sciences

Fayetteville State University
Fayetteville, NC
06.2027

Associate of Science - Nursing Assistance

Fayetteville Technical Community College
Fayetteville, NC
08.2020

High School Diploma -

Reid Ross Classical High School
Fayetteville, NC
05.2020

Skills

  • Staff Supervision
  • Cost Control
  • Sales Strategies
  • Employee Scheduling
  • Customer Service
  • Goals and Performance
  • Issue Resolution
  • Time Management
  • Database Management
  • Attention to Detail
  • Assignment Delegation
  • Desktops, Laptops and Mobile Devices
  • Strategic Planning

Timeline

Assistant Store Manager

Circle K
12.2021 - Current

Shift Manager

McDonald's
08.2016 - 07.2020

Team Leader

Segra Stadium
08.2016 - 01.2017

Computer And Information Sciences

Fayetteville State University

Associate of Science - Nursing Assistance

Fayetteville Technical Community College

High School Diploma -

Reid Ross Classical High School

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ShaKayla Floyd