Shakayla Harper

Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans.

• Provided routine individualized care to the elderly, convalescents, and/or persons with disabilities.
• Monitored and reported changes in patient health status, while administrating medication, appointments, and health remainders.
• Provided specialized healthcare such as identifying new wounds and changing bandages.
• Provided personal care, such as bathing and dressing patients, while teaching family members to properly care of patient.
• Provided companionship and conversation in addition to grooming and toileting.
• Light housekeeping tasks and meal preparation for elderly, convalescents, and/or persons with disabilities.
• Treated and cared for seniors, their family and property with dignity and respect.
• Communicated with clients in a professional and congenial manner.

• Processed inventory for delivery and transferred inventory and materials across facilities.
• Accurately sorted, organized, packaged, and labeled store inventory for accuracy.
• Scanned delivered items and reported damaged or missing inventory to reduce shrink.
• Stacked and organized large bulk items, while updating logs and documentation for processing.
• Moved materials from facilities, workstations, pick-up locations, and other locations within warehouse.
• Ensured workspace was free of debris and remove safety hazards from aisles.
• Prepared documentation and inventory for audits to achieve shrink / inventory goals.

• Responded to emails sent by prospective clients and order tracking.
• Ensured departments and Account Managers were aware of customer concerns and pending orders.
• Properly notated sales database with any information received via phone or email.
• Assisted with on-the-job training of new employees.
• Ensured outstanding customer service for a positive experience for every new and potential customer.
• Effectively engage with potential customers via phone, text, email, and social media to schedule appointments to sell products and programs.
• Utilized cold calling skills as well as database of leads to conduct outbound calling daily.
• Endorsed current promotions and special offers to increase sales and heighten brand awareness.