Shakayla McAllister
Washington DC,DC
Summary
Knowledgeable and dedicated customer service professional with extensive experience Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
CRP, Incorporated
03.2021 - 04.2022
- Received callers providing exceptional listening skills to determine nature of their call-in order to address their inquiries clearly and precisely in professional manner.
- Created customer satisfaction utilizing Maximus programs to drastically reduce potential problems.
- Answered and directed 40+ calls daily, with goals including setting/cancelling appointments, processing customer accounts, communicating customers need with management.
- Performed record keeping by logging client information within secure contact-tracing software.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accounting Assistant
Zoe’s Doors
12.2019 - 08.2020
- Adjusted, printed, and mailed 1099s without receiving notice.
- Completed monthly check runs, verified, and posted account transactions into accounting system.
- Organized data into multiple spreadsheets that streamlined data in clear and concise manner.
- Performed monthly bank reconciliations checking general ledger amounts and verifying that amounts matched with financial statements, including assets, liabilities, expenses, and revenues.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Security Officer/Concierge
BDS Protective Services
06.2019 - 08.2019
- Maintained safe and secure environment for customers and employees by patrolling and monitoring premises.
- Answered 10+ customer calls per day, monitored closed circuit television systems, and alarms.
- Handled security issues and/or emergency situations appropriately and in timely manner.
- Reported safety concerns and unusual circumstances both verbally and in written reports.
Teachers Assistant
Van Ness Elementary School
09.2018 - 12.2018
- Monitored and observed student behavior while assuring health and safety of students.
- Ensured safe, clean, attractive, and engaging centers-based classroom that encouraged exploration and play.
- Helped to create environments and instructional opportunities that meet needs of diverse learners.
- Implemented behavioral and academic strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
Sales Associate
Georgetown Cupcake
12.2014 - 04.2018
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Established and maintained open, collaborative relationships with kitchen team.
- Assisted customers in selection of products and responded to their questions.
- Excel in maintaining excellent customer service.
Food Pantry Manager
Garrett Community College
02.2017 - 05.2017
- Oversaw food and supply distribution to clients and managed concerns and needs.
- Purchased inventory to restock needed supplies and created flyers to announce hours and events.
- Keep accurate food pantry records.
- Complete food pantry reports monthly and submit requested reports.
Office Assistant
District of Columbia Housing Authority
06.2016 - 08.2016
- Revised and managed documents and orders; completed forms and answered telephone calls entry
- Maintained the filing system and established excel electronic databases for maintenance files and inventory.
- Responded to information requests and inquiries from key stakeholders.
Boat Stewardess
City Cruises
02.2015 - 04.2016
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about on-board offerings to passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Responded to passenger emergencies to provide first aid.
Deputy Clerk Assistant
District Of Columbia Superior Court
06.2014 - 08.2014
- Simplified processes of retrieving data, maintaining department records, and typing reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
Education
Bachelor of Arts - Business Management
Trinity Washington University
Washington, D.C.06.2024
Associate of Arts - Business Management
Garrett Community College
McHenry, MD06.2017
High School Diploma -
Washington Latin Pcs Upper School
Washington, DC06.2015
Skills
- Proficient in Google Docs Applications
- Knowledge of automated databases & manual logs
- Proficient in Microsoft Office
- Proficient in Microsoft Out-look
- POS Systems
- Excellent writing and communication skills
- Motivated
- Excellent communication skills
- Personal Business License (7/2019)
Affiliations
Experienced: 8 years of industry experience in administration and customer service.
Team-Player: Worked with a team of 3 accountants ensuring that all needs of management were met.
Self-motivated: Constantly looking for new ways to challenge myself professionally.
Timeline
Remote Customer Service Representative
CRP, Incorporated
03.2021 - 04.2022
Accounting Assistant
Zoe’s Doors
12.2019 - 08.2020
Security Officer/Concierge
BDS Protective Services
06.2019 - 08.2019
Teachers Assistant
Van Ness Elementary School
09.2018 - 12.2018
Food Pantry Manager
Garrett Community College
02.2017 - 05.2017
Office Assistant
District of Columbia Housing Authority
06.2016 - 08.2016
Boat Stewardess
City Cruises
02.2015 - 04.2016
Sales Associate
Georgetown Cupcake
12.2014 - 04.2018
Deputy Clerk Assistant
District Of Columbia Superior Court
06.2014 - 08.2014
Bachelor of Arts - Business Management
Trinity Washington University
Associate of Arts - Business Management
Garrett Community College
High School Diploma -
Washington Latin Pcs Upper School
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