Shakayla Scarbrough
Las Vegas
Summary
Dynamic and results-driven professional with five years at Applebee's Grill + Bar, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in safety compliance and inventory management, consistently achieving operational excellence in fast-paced environments. A quick learner, and the ability to adapt to any environment.
Overview
6
6
years of professional experience
Work History
Lead Bartender, Server, Host
Applebee's Grill + Bar
Las Vegas
11.2020 - Current
- Met customer and business operational needs with minimal errors or delays.
- Managed closing procedures, including cash counting and receipt reconciliation.
- Performed cashier duties, accepting payments and providing accurate change.
- Enforced safety and sanitation standards among bar staff to ensure compliance.
- Followed safety protocols to maintain a secure working environment.
- Multitasked effectively within fast-paced environment to enhance service delivery.
- Responded promptly to guest inquiries and resolved issues to uphold service standards.
Customer Service/Courtesy Clerk
Vons
Las Vegas
11.2018 - 01.2020
- Assisted customers with in-vehicle loading of purchases and packaged items efficiently.
- Escorted customers to merchandise locations to enhance shopping experience.
- Regularly checked expiration dates and removed outdated products from shelves.
- Collaborated with team members to achieve daily stocking and cleaning goals.
- Facilitated unloading of trucks delivering incoming stock and supplies.
- Delivered exceptional customer service by addressing inquiries and resolving concerns.
Education
In-progress Certification - Sterile Processing Technician
US Career Institute College
Denver, CO12-2025
Skills
- Sterilization techniques
- Problem solving
- Communication skills
- Multitasking
- Safety compliance
- Attention to detail
- Customer service and satisfaction
- Inventory management
- Upselling strategies
Accomplishments
Within moving up positions at Applebee's Grill & Bar, i was promoted Neighborhood Expert in every position. Neighborhood Expert means you become the trainer and leader in that position when having new hires.
Timeline
Lead Bartender, Server, Host
Applebee's Grill + Bar
11.2020 - Current
Customer Service/Courtesy Clerk
Vons
11.2018 - 01.2020
In-progress Certification - Sterile Processing Technician
US Career Institute College
Similar Profiles
Andreanna BaptisteAndreanna Baptiste
Externship 2 Line Cook at Applebee's Grill + BarExternship 2 Line Cook at Applebee's Grill + Bar
Riley TannerRiley Tanner
Server at Applebee's Grill + BarServer at Applebee's Grill + Bar
Briauna ChristianBriauna Christian
Service Manager at Applebee's Grill + BarService Manager at Applebee's Grill + Bar
Djaudee CipresDjaudee Cipres
Restaurant Hostess at Applebee's Grill + BarRestaurant Hostess at Applebee's Grill + Bar