Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakayla Smith

North Charleston,SC

Summary

Knowledgeable medical assistant with exceptional patient care, assessment, and education skills. Capable in collecting and handling samples, documenting histories, and updating charts. Team-Oriented, HIPPA compliant, and compassionate in helping patients with diverse needs. Organized , dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

RMA

Charleston Women's Wellness Center
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Telus International
01.2022 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Applied Science - Medical Assisting

ECPI University
North Charleston, SC
12.2023

High School Diploma -

West Ashley High School
Charleston, SC
06.2016

Skills

  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Organizational Skills
  • Active Listening
  • Verbal Communication
  • Organization and Time Management
  • Decision-Making

Certification

  • Registered Medical Assistant
  • EKG Technician
  • BLS CPR Certified


Timeline

RMA

Charleston Women's Wellness Center
11.2023 - Current

Customer Service Representative

Telus International
01.2022 - 11.2023

Associate of Applied Science - Medical Assisting

ECPI University

High School Diploma -

West Ashley High School

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Shakayla Smith