Shakayla Washington
Jacksonville,AR
Summary
Experienced and detail-oriented professional with a strong background in customer service, administration, and communication. Skilled in managing multiple tasks and prioritizing deadlines for timely project completion. Proven ability to collaborate with cross-functional teams and adapt quickly to new environments. Results-driven individual with excellent problem-solving skills and a commitment to delivering high-quality work. Seeking opportunities to utilize diverse skill set and contribute to the success of a dynamic organization.
Overview
8
8
years of professional experience
Work History
Assistant Manager
H&M Hennes & Mauritz
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Team Lead
Walmart
10.2020 - 01.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Department Manager
Walmart
02.2018 - 10.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Cashier
Walmart
09.2016 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor Of Business Administration - Psychology
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Jacksonville High School
Jacksonville, AR05.2015
Skills
- Staff Training and Development
- Task Delegation
- Retail Operations
- Customer Service
- Computer Skills
- Decision-Making
- Multitasking
- Problem Resolution
- Team motivation
Timeline
Assistant Manager
H&M Hennes & Mauritz
01.2024 - Current
Team Lead
Walmart
10.2020 - 01.2024
Department Manager
Walmart
02.2018 - 10.2020
Cashier
Walmart
09.2016 - 02.2018
Bachelor Of Business Administration - Psychology
Southern New Hampshire University
High School Diploma -
Jacksonville High School