Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakayla Wiggins

Midway,FL

Summary

Versatile Human Resource Specialist offers recruitment, policy development, and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 13 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals. Demonstrated success in gathering, analyzing and modeling financial information to develop complex budgeting reports. Proficient in revenue and expense processes, compliance standards and requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Budget Analyst

Florida Department of Health
Tallahassee, FL
03.2023 - Current
  • Provides financial and budgetary consultant and technical assistance to County Health Departments (CHD) and central office program staff, which includes the interpretation of FLAIR, Schedule C, and CONMAN data
  • Provides assistance to the CHDs in the development and management of the Core Contract and performs administrative review of original Core Contracts, contract amendments, and variance explanation
  • Provides technical support in interpreting CHD Medicaid Cost Report data and performs administrative reviews of
    cost reports
  • Processes FLAIR organization code, expansion option or object code requests by updating, adding, or deleting, as
    needed
  • Assists with preparation and maintenance of Schedule C detail and budgets.
  • The position supports the Onsite Sewage Treatment and Disposal Systems (OSTDS) Interagency Agreement (IA)
    between the Florida Department of Health (DOH) and Florida Department of Environmental Protection (DEP).
  • Collects and maintains annual CHD vehicle requests. Allocates approved budget and monitors vehicle purchases to
    ensure the agency does not exceed the total appropriation
  • Prepares monthly Health Management System (HMS) transfer
  • Prepares monthly Environmental Health Database (EHD) transfer
  • Prepares bi-weekly CHD FTE vacancy report

Operations Review Specialist

Florida Department of Health
Tallahassee, FL
03.2022 - 03.2023
  • Analyzed data from multiple sources to evaluate the efficiency and effectiveness of operations.
  • Identified discrepancies between actual performance and desired outcomes, then provided recommendations for corrective action.
  • Supported the Onsite Sewage Treatment and Disposal Systems (OSTDS) Interagency Agreement (IA) between Florida Department of Health and Florida Department of Environmental Protection.
  • Prepared monthly reports for OSTDS fee revenue to be transferred to DEP.
  • Analyzed the Florida Accounting Information Resource (FLAIR) data to identify errors.
  • Provided project management and consultation to the OSTDS Interagency Team (OITT).
  • Assisted managers with complaint management as required of the Department in the OSTDS IA.
  • Delivered presentations as assigned to OITT.
  • Worked with DEP fiscal staff to correlate FLAIR records with environmental health (EH) permit records.

Human Resource Specialist

Florida Department of Health
Tallahassee, FL
07.2016 - 03.2022
  • Completes all assigned payroll steps in FLHealthDesk.HR-HR (FLHDHR)
  • Inputs, approves, and acts upon all Personnel Action Request (PAR) forms for the region in People First (PF) for Career Service, Selected Exempt Service, Senior Management Service, and Other Personal Services employees
  • This includes review of appropriate payroll action, receipt of appropriate documents for the action, and ensuring that appropriate approval is obtained for the rate of pay and action, in accordance with rule and policy
  • Prepares required forms for beneficiary payments, retroactive payments, and flexible benefits payments
  • Calculates and processes on-demand payments and warrant and electronic funds transfer (EFT) cancellations through FLAIR
  • Coordinates PF corrections or updates as needed with the service center and follows up on actions as appropriate
  • Calculates and prepares appropriate correspondence for employees overpaid
  • Follows up to ensure timely receipt of reimbursement and deposits
  • Processes the deposit of overpayment reimbursement
  • Submits uncollected debt to the Department of Financial Services for collections
  • Requests reimbursement for vendor refund payments for all cancelled warrants containing post-tax payroll deductions
  • Prepares all required documentation for monetary settlement agreements
  • Eave & Attendance Responsibilities: responsibility in the Leave and Attendance section including completing tasks within FLHDHR, reviewing pertinent documentation, communicating with employees and managers on timesheet issues, and providing applicable technical assistance
  • Audits and verifies leave balances for employees who require a leave audit or a verification of leave balances
  • Makes leave adjustments in PF as appropriate
  • Inputs leave payments into PF
  • Verifies leave and attendance corrections and notifies office in a timely fashion upon completion or correction
  • Verifies prior state service for determining leave accrual rates
  • Provides technical assistance as needed to personnel staff on leave and attendance
  • Workers' Compensation (WC) Responsibilities: Coordinates all activities in regard to WC claims for Northwest Region employees within prescribed tine frames or within one business day of notification of injury
  • Provides information to employee and/or supervisor in reporting the claim to the WC provider; review and analyze WC medical certification for claim compensability, treatment plan, work restrictions, permanent impairments, and continuous medical care until the injured employee reaches maximum medical improvement
  • Consults with management and the injured employee on work status, compliance with functional limitations, alternate duty, and notification of temporary adjustment of duties
  • Assists supervisor and/or employee with completing time sheet
  • Audits time sheet information to ensure that the employee's use of disability leave has been authorized; creates and sends 13-week wage statements to the Division of Risk Management (DRM); and calculates correct bi-weekly salary after review and analysis of Risk Management payment history issued
  • Processes retirement adjustment transactions in the FLAIR system to ensure that the employee receives proper service credit for periods of workers' compensation
  • Maintains claims files with claim information and critical dates
  • Coordinates Return-to-Work dashboard with WC coordinators and submits to DRM on a monthly basis
  • Assists with File Room tasks in FLHDHR and Axiom Pro as needed
  • Runs reports from available data systems and sources, as directed
  • Cross trains and provides assistance as needed in other functional areas of the Region HR office
  • Provides training as assigned to various levels of staff on comprehensive human resource issues
  • These duties may require travel
  • Assists with developing and revising training material on as needed basis
  • Completes special assignments and projects as assigned, including running reports as necessary or requested
  • Performs other duties as required
  • Calculates and submits to the Division of Retirement final salary certification for the last four months on an individual who is retiring
  • Prepares all required documentation for monetary settlement agreements.

Personnel Technician I

Florida Department of Health
Tallahassee, FL
05.2014 - 07.2016
  • Leave & Attendance Responsibilities: responsibility in the Leave and Attendance section including completing tasks within FLHDHR, reviewing pertinent documentation, communicating with employees and managers on timesheet issues, and providing applicable technical assistance
  • Audits and verifies leave balances for employees who require a leave audit or a verification of leave balances
  • Makes leave adjustments in PF as appropriate
  • Inputs leave payments into PF
  • Verifies leave and attendance corrections and notifies office in a timely fashion upon completion or correction
  • Verifies prior state service for determining leave accrual rates
  • Provides technical assistance as needed to personnel staff on leave and attendance.

Sales Rep, Loan Officer

Fast Payday Loans Inc
Tallahassee, FL
04.2012 - 05.2014
  • Documented conversations with customers to track requests, problems and solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality
  • Performed daily maintenance of loan applicant database.

Customer Service

McDonald's
03.2007 - 04.2012
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers
  • Handled guest complaints, maintaining a positive dining experience for all customers
  • Compiled inventory lists and worked with vendors for product pricing and special orders
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Education

Bachelor of Science in Economics -

Florida Agricultural and Mechanical University

Studies -

University of North Florida

Lincoln High School

Skills

  • Policies implementation
  • Personnel recruitment
  • Benefits administrator
  • Management development
  • Payroll and benefits administration
  • Performance management
  • Complex problem-solving
  • Negotiation
  • Payroll completion
  • Compensation and payroll
  • Conflict resolution tactics
  • HR policy/procedure development
  • Confidential document control
  • HR services
  • Staff training and development
  • Microsoft Office Suite

Timeline

Budget Analyst

Florida Department of Health
03.2023 - Current

Operations Review Specialist

Florida Department of Health
03.2022 - 03.2023

Human Resource Specialist

Florida Department of Health
07.2016 - 03.2022

Personnel Technician I

Florida Department of Health
05.2014 - 07.2016

Sales Rep, Loan Officer

Fast Payday Loans Inc
04.2012 - 05.2014

Customer Service

McDonald's
03.2007 - 04.2012

Bachelor of Science in Economics -

Florida Agricultural and Mechanical University

Studies -

University of North Florida

Lincoln High School

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Shakayla Wiggins