Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakea Armstrong

Houston,TX

Summary

With an associate's in business, I'm looking for a job as an office administrator to put my excellent communication and organizational skills to use. Looking to earn more experience in the field while helping company reach its goals in excellent customer service.

Overview

16
16
years of professional experience

Work History

Supervisor

U H CFA Compass Group
01.2019 - Current

Chick-fil-A supervisor regulate day to day store operations. Ensure employees follow all safety and health guidelines.

• Open and/or close the restaurant leading the shift as a key holder

• During my shift, I will open the restaurant and count the money for the

employees

• Place product orders for restaurants

• Take a look at the food products inventory

• I will close the cashier out during my shift

• Worked successfully both alone and in a group setting

• Bag food quickly and accurately according to the order

• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift

• Delivering meals to guests at their table or to a designated pick up area,

and providing excellent customer service at all times customer service at all

times

• Served guests by taking orders, handling cash and credit cards, making

drinks and desserts by offering an immediate and respectful response to all

guest's needs

• Coaching, teaching and training team members on policies and procedures

and creating a positive work environment for everyone

  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

After School Program Coordinator

Sheldon ISD
11.2019 - 01.2020

Provide instructional support services. Assure that students achieve educational and enrichment opportunities outside of school hours including after school

• Plan age-appropriate activities, games, crafts, and educational projects to foster social, emotional, and academic development.

• Provide a safe and nurturing environment for students during after-school hours
• Enforce school policies and procedures to maintain a positive and respectful atmosphere

• Make copies of important papers to give out to students
• Maintain student attendance records
• Other related duties as assigned by District program the planning and execution of numerous successful extracurricular activities for students, including clubs, sports teams, and field trips

  • Evaluated the effectiveness of current programs using data-driven methodologies, making necessary adjustments to improve outcomes consistently.

Medical Records Clerk

Ascension Health Care
08.2017 - 01.2019

Responsible for securing medical records in timely manner for patients appointment. Fulfilling medical records from external providers, pharmacies, and patients.

  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information
  • Processed medical records requests from outside providers according to facility, state, and federal law
  • Scanned medical records in digital format for easy retrieval and accessibility
  • Help physicians find charts they need to finish patient's charts

Storeroom Clerk

Seton Family Healthcare Compass Group
08.2009 - 01.2019

Perform routine manual and detailed clerical work involved receiving, storing,stocking and inventory control.

• Place product orders for vending machines and restock them

• Provide snacks, water, juices, sandwiches, and other items to patient floor

refrigerator

• Sanitize and clean workspace, tools, dishes, silverware, and utensils

• Carry food supplies,equipment,and utensils to and from storage and work

areas

• Prepare different foods, like fruits and vegetables, for cooking or serving by

washing, peeling, and chopping them.

• Run the register and make sure all sales are properly recorded

• Providing food to patients and customers

Dietary Aide

Division Housing & Food Aide
08.2008 - 06.2009

When preparing meals for residents and patients, dietary aides collaborate with dietitians, dietary managers, and chefs.

• Planned menus alongside Chefs, Dietitians and Doctors

• Taking inventory of kitchen supplies and food items
• Formulated menus in accordance to nutritional needs

• Prepare food items by ensuring it's at good quality

• Run the register and make sure all sales are properly recorded

• Preparing meals, snacks and beverages following specific procedures

• Serving meals, ensuring food safety and hygiene procedures are followed at all times

• Staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations

• Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning kept all kitchen areas clean, tidy and free of hazards.

  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

BBA - Business Administration And Management

University of Houston- Downtown
Houston, TX
08.2024 -

Associate of Arts - Education

Houston Community College
Houston, TX
01.2024 -

Associate of Arts - Business

Houston Community College
Houston, TX
12.2023

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Customer Service
  • Written and verbal communication
  • Data Entry
  • Computer Skills
  • Restaurant Experience
  • Kitchen Equipment Operation
  • Microsoft PowerPoint, Excel, and Word

Timeline

BBA - Business Administration And Management

University of Houston- Downtown
08.2024 -

Associate of Arts - Education

Houston Community College
01.2024 -

After School Program Coordinator

Sheldon ISD
11.2019 - 01.2020

Supervisor

U H CFA Compass Group
01.2019 - Current

Medical Records Clerk

Ascension Health Care
08.2017 - 01.2019

Storeroom Clerk

Seton Family Healthcare Compass Group
08.2009 - 01.2019

Dietary Aide

Division Housing & Food Aide
08.2008 - 06.2009

Associate of Arts - Business

Houston Community College
Shakea Armstrong