Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakecia Henderson

New York,NY

Summary

Proven leader and compassionate caregiver, adept at grooming assistance and enhancing team productivity by over 30% at Madison Square Garden. Excelled in providing emotional support and streamlining operations, demonstrating a keen ability to manage high-pressure environments and improve customer satisfaction through effective problem-solving and interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Life Care Advantage
2019.04 - Current

• Assisting with bathing, dressing, grooming, and personal hygiene.

• Assisting with toileting and incontinence care.

Medication Management

• Reminding the client to take prescribed medications.

• Ensuring medications are taken at the correct times (they may not administer medications unless specifically trained and authorized).

Household Duties

• Light housekeeping such as cleaning, laundry, and dishwashing.

• Preparing and serving meals, and sometimes assisting with feeding.

• Running errands such as grocery shopping.

Health Monitoring

• Observing the client's condition and reporting any changes to healthcare providers or family.

Supervisor

Madison Square Garden, MSG
2017.09 - 2018.12

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Supervisor

Shake Shack
2011.07 - 2016.10

• Managed during high-pressure times in an effective way.

• Responsible for assisting restaurant manager in supervision of the entire food and beverage operation.

• Responsible for performing other related duties when needed. Collaborated with upper management to attain better synergies within the company.

Education

City College of New York
New York, NY

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks

Certification

Food Handlers

Timeline

Personal Care Assistant

Life Care Advantage
2019.04 - Current

Supervisor

Madison Square Garden, MSG
2017.09 - 2018.12

Supervisor

Shake Shack
2011.07 - 2016.10

City College of New York
Shakecia Henderson