Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Sha’Kedra Brown

Sha’Kedra Brown

Professional Administrator
Hepzibah,Georgia

Summary

College graduate. Has an associate degree in Business Administration, with concentrations in administration and management, customer service, economics and accounting, sales and marketing, project management and entrepreneurship. Additional certifications include Medical Administrative Assistant, OSHA, CPR and First Aid. I am seeking a position that will utilize my skills and offer continued growth and advancement. Seeking to apply knowledge and 4 years of customer service experience to a business administration career opportunity.

  • Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
  • Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
  • Detail-oriented administrative assistant with experience in customer service, data entry and office management.
  • Motivated professional with extensive experience in customer service, sales and administrative tasks.
  • Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
  • Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Administrative Assistant

KWL Beauty & Skin
Augusta, GA
04.2022 - Current
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Used advanced software to prepare documents, reports and presentations.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.

Front Desk Attendant/Night Audit

Marriott
Augusta, GA
08.2019 - 08.2021
  • Registered guests and assigned rooms
  • Accommodated special requests whenever possible
  • Thoroughly understood and adhered to proper credit and cash-handling policies and procedures
  • Maintained knowledge of room locations, types of rooms available and room rates
  • Used suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Prepared breakfast
  • Coordinated room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms
  • Possessed a working knowledge of the reservations procedures
  • Processed same day reservations, future reservations and guest check-outs
  • Read and documented information in the daily log
  • Maintained awareness of daily activities and meetings that were taking place in the hotel
  • Maintained knowledge of all safety and emergency procedures and accident prevention policies
  • Maintained the cleanliness and neatness of the front area

Customer Service Representative

Sprint Wireless
Augusta, GA
03.2016 - 03.2018
  • Provided exceptional customer service while assisting customers with cellular devices and finding the right plan for a device (cellphone)
  • Processed payments and payment arrangements
  • Performed troubleshooting
  • Made permissible changes to cell phone plans such as adding additional lines, services and accessories
  • Performed data entry to capture customer concerns, information, updates and changes.

Education

Associate of Science - Business Administration

Miller-Motte College of Augusta
Augusta, GA
10.2020 - 07.2022

Skills

  • Professional Skills
  • Drafting business documents, marketing plans & presentations
  • Understanding and explaining management functions of planning, organizing, leading, and controlling
  • Understanding and explaining customer service
  • Understanding and applying basic accounting principles
  • Exhibiting proficiency with general ledger software
  • Understanding and applying hiring, training, payroll and workplace safety
  • Exhibiting proficiency with the creation of spreadsheets
  • Completing evaluations and professional portfolios
  • Data Entry, Customer Service, Effective Communication and Microsoft & Google Products
  • Medical Terminology, Medical Billing, Medical Law, Insurance Verification, Patient Access, Records
  • Management and Scheduling Appointments
  • Back Office Operations
  • Excel Spreadsheets
  • CRM Software
  • Account Balancing
  • Detailed Meeting Minutes
  • Travel Administration
  • iManage Proficiency
  • Document Retrieval
  • Business Writing
  • Records Management Systems
  • Mail Management
  • Report Analysis
  • Cash Deposit Preparation
  • Employee Training
  • Sales Plan Implementation
  • Workers' Compensation Knowledge
  • Data Entry Documentation
  • Training and Development
  • Administrative Support
  • Business Planning
  • Reading Comprehension
  • Database Administration
  • Customer Relations
  • Performance Improvement
  • Data Collection
  • New Business Development
  • OSHA Compliance
  • Microsoft Office
  • Customer and Client Relations
  • Time Management
  • Phone Call Answering
  • Statistical Data Gathering
  • Office Equipment Maintenance
  • Staff Motivation
  • Healthcare Common Procedure Coding System (HCPCS)
  • Business Administration
  • Data Evaluation
  • Technical Support
  • Project Management
  • Typing Proficiency
  • Contract Agreement Preparation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Administrative Assistant

KWL Beauty & Skin
04.2022 - Current

Associate of Science - Business Administration

Miller-Motte College of Augusta
10.2020 - 07.2022

Front Desk Attendant/Night Audit

Marriott
08.2019 - 08.2021

Customer Service Representative

Sprint Wireless
03.2016 - 03.2018
Sha’Kedra BrownProfessional Administrator