Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Shakedria Alexander

Frankston,TX

Summary

Diligent and driven with a background in providing administrative support and managing office tasks efficiently. Experience in handling correspondence, and maintaining records. Demonstrate strong communication and multitasking skill with effectiveness and flexibility. Daily accuracy, innovation, with the highest professional and ethical standards will be given.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Secretary/Receptionist

Curtis Fields logging
07.2019 - Current
  • Conduct payroll in the program quick books pro.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained inventory of office supplies, ensuring availability while minimizing excess expenditures.
  • Updated spreadsheets and databases to track, analyze, and report on performance.

Customer Service Representative

Concentrix
07.2019 - 07.2020
  • Assisting doctors office with inbound and outbound calls for insurance coverages with Medicare and Medicaid.
  • Provided information on if a doctors office was able to perform certain health accommodations to patients and make sure they would be properly paid.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Etech
06.2018 - 06.2019
  • Managed high-volume inbound calls about mortgage payments and insurance claims while maintaining professionalism and patience.
  • Trained new staff on customer service protocols and system navigation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Education

High school diploma -

Frankston High School
Frankston, TX
05.2016

Skills

  • Customer Care
  • Windows
  • Multi-line phone systems
  • Verbal and written communication
  • Computer skills
  • Microsoft Teams
  • Phone etiquette
  • Patient service
  • Communication skills
  • Negotiation
  • Organization
  • Call Center
  • Multitasking
  • Time management
  • Hospitality
  • Analysis skills
  • Microsoft Excel
  • Basic math
  • Customer Service
  • English
  • Dependability
  • Customer service
  • Data entry
  • Microsoft Outlook
  • Leadership
  • Microsoft Word
  • Organizational skills
  • Math
  • Outbound calling
  • Inbound calling

Certification

  • Certified Phlebotomist tech April 2018 to April 2020
  • Driver's License

Timeline

Secretary/Receptionist

Curtis Fields logging
07.2019 - Current

Customer Service Representative

Concentrix
07.2019 - 07.2020

Customer Service Representative

Etech
06.2018 - 06.2019

High school diploma -

Frankston High School

Additional Information

I also have excellent communication skills, great with keeping up with dates and reading schedules and making sure everything gets done on time

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