Proficient in administrative oversight with extensive experience in operational efficiency and safety compliance. Skilled in scheduling, data entry, and conflict resolution, with a strong background in maintaining organized and safe environments. Eager to leverage expertise in an Administrative Field to support team goals and streamline operations.
Overview
26
26
years of professional experience
Work History
Environmental Service Worker
Rutgers, The State University of New Jersey
04.2012 - Current
Maintained cleanliness and sanitation standards in various campus facilities.
Operated industrial cleaning equipment to ensure efficient facility maintenance.
Collaborated with staff to address cleanliness issues and improve service delivery.
Trained new employees on safety protocols and operational procedures.
Assisted in developing cleaning schedules to enhance workflow efficiency.
Completed daily inventory checks for essential supplies, ensuring adequate stock levels were maintained at all times.
Enhanced waste management efficiency by properly sorting, handling, and disposing of hazardous materials according to regulations.
Collaborated effectively with nursing staff to address specific environmental service needs for individual patients or units as needed.
Streamlined department workflow by coordinating tasks efficiently with team members during daily shift changeovers.
NURSES'S AIDE/ CNA
Bayada's Home Health Care
09.2005 - 04.2012
Developed effective communication skills while interacting with clients, families, and other professionals.
Encouraged independence through the use of adaptive equipment and assistive technology.
Documented client interactions, progress, and concerns accurately for care team reference.
Communicated effectively with clients, caregivers, and healthcare professionals to coordinate care.
Monitored client health and safety, reporting any concerns to healthcare professionals promptly.
Implemented care plans according to individual needs, promoting physical and emotional well-being.
Supported staff by performing data entry and completing administrative duties.
Maintained composure in dealing with conditions of urgency and in pressure situations.
Compiled, copy, sort and file records of office activities, business transactions, and other activities.
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
Proficient in medical records management, scheduling, and clinical settings.
Coordinated transportation for clients to medical appointments, ensuring timely access to necessary services.
CRISIS INTERVENTION WORKER
Jersey City Board of Education
09.2000 - 06.2004
Conducted assessments to identify potential risk factors and safety concerns.
Provided crisis counseling to individuals in need of immediate intervention and support.
Maintained accurate records of client progress, including notes on interventions used, results achieved, and changes in behavior over time.
Participated in trainings related to crisis intervention techniques and best practices.
Established trusting relationships with clients through active listening and empathy building skills.
Mediated family conflicts during times of distress or crisis situations.
Utilized problem-solving techniques to assist clients in developing coping strategies for stress management.
Educated clients on available resources within the community that could help them address their needs.
Provided referrals to appropriate services such as medical care, housing assistance, job placement programs.
Analyzed client communication of issues for insight into crisis management avenues.
Education
High School Diploma - Certified Nurses Aide
Endex Medical School
Elizabeth, NJ
10-2005
High School Diploma -
Henry Synder High School
Jersey City, NJ
06-1994
Certificate - Certified Nurses Aide
Endex Medical School
Elizabeth, NJ
10-2005
Skills
Hazardous waste management: certified sorting, labeling, and disposal
Safety & Compliance Take yearly training to stay up to date with all state regulations
Event & Activity Planning: coordinating logistics for clients
Operational Efficiency: Prioritize and organize daily service goals in a fast-paced environment with frequent interruptions; demonstrates adaptability to last-minute schedule changes
Occupational Safety & Infection Control: Follow strict adherence to OSHA
Administrative: Timesheet management (UKG), data entry, Scheduling management, (EMR) systems, and customer relations
Conflict Resolution: de-escalating high pressure situations to ensure high satisfaction
Knowledge of Microsoft Office (Word, Excel, Outlook)