Shakeel Lunan
Miramar,FL
Summary
A dedicated and adaptable pharmacy professional with a strong background in education and innovation. With a BA in Psychology and prior certifications in tutoring, I bring a proven ability to communicate complex concepts clearly and concisely, particularly to adult learners. My experience as a pharmacy technician in both call center and project management environments has sharpened my expertise, customer service skills, and ability to manage multiple tasks efficiently. Adept at designing and delivering process training, I’ve successfully led initiatives to enhance team skills, improve patient interactions, and drive performance improvements. I am committed to fostering an engaging learning environment where pharmacy technicians and pharmacists can thrive, while maintaining an unwavering focus on improving core processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician | Innovation Lab
Walgreens
11.2023 - Current
- Helped develop, coordinate, and execute over two-dozen medium to high impact projects benefitting Walgreens employees and customers across FY24 and FY25
- Owned projects include the Clinical Pharmacist-Patient Interaction Enhancement Pilot, Gamification, Transgender Health Equity eLearning, the Concierge Customer Program Pilot, and the eCom Transfer Rate Study
- Created a mini-project on presentation development and public speaking to help upskill peers in these areas
- Designated as a lead presenter on multiple project readouts to Centralized Services leadership and other key stakeholders
- Developed and presented PowerPoint trainings to upskill pilot participants on new processes
- Utilized basic Excel functions to collect, analyze, and synthesize data gathered during the testing phases of most pilots
- Developed feedback loops via surveys and focus groups for pilot participants to determine new best practices and identify lessons learned
- Routinely designated point-of-contact for the Innovation Lab when team supervisor was unavailable
Pharmacy Technician | Pharmacy Care Center
Walgreens
03.2023 - 11.2023
- Answered overflow calls for Walgreens pharmacies across the United States
- Quickly and efficiently assisted patients with the refilling of prescriptions
- Accurately and concisely provided prescription status updates to patients awaiting refills in process
- Assisted patients with non-prescription related inquiries whenever possible, and connected them to the correct department for followup if necessary
- Compiled information on demographics, allergies, and medical history to register new patients or update information for existing patients
- Occasionally assisted doctors with authorizing refills for patients
- Worked with insurance providers to resolve issues relating to claim rejections
Homecare Companion
Self Employed
01.2018 - 12.2022
- Provided at-home assistance and care to a single client with a motor-based disability
- Ran household errands and assisted in the maintenance of the client's daily schedule
- Maintained cleanliness inside the home, managed lawn care and snow removal outside of it
- Prepared two meals per day according to client's preferences and dietary restrictions
Freelance Transcriptionist
TranscribeMe.com
09.2016 - 12.2016
- Provided accurate audio and video transcriptions in a timely manner for a variety of clients through TranscribeMe's website
- Adhered to the company's strict formatting and style requirements in order to ensure transcriptions were of a consistently high quality
Food Preparation Staff
Beryl’s Pepper Pot
06.2016 - 09.2016
- Sorted, trimmed, chopped, and cleaned the fresh meat required for the restaurant’s recipes
- Weighed, packaged, and dated excess meat for freezer storage
- Transferred frozen meat from deep freezer to delivery vehicles for transport to the restaurant's other locations
- Cleaned and disinfected the work area at the end of each work day
Private Tutor
Self Employed
09.2014 - 03.2016
- Worked one-on-one, or in small groups, with students to evaluate their learning needs and determine the best course of action for enhancing academic performance
- Developed lesson plans tailored to individual students in order to supplement assigned classwork and homework
- Guided students through assigned work during tutoring sessions while also providing study tools for independent learning outside of sessions
- Meticulously recorded session events to track student progress and evaluate the necessity of altering the tutoring approach
College Tutor
Lehman College
08.2012 - 05.2014
- Worked one-on-one with students to assess their individual weaknesses and structure learning approaches best-suited to their needs
- Guided students through the completion of homework assignments and assorted readings while providing useful study skills to foster independent learning
- Used Tutortrac online management software to record sessions with students, track their progress, and plan for further assistance
Education
BA - Psychology
Lehman College
The Bronx01.2014
Skills
- Well-developed written and verbal communication skills, able to express ideas in a concise and efficient manner
- Trained in the application of tutoring theory, with prior experience focused on working with adult learners
- Fast learner, comfortable working alone with minimal supervision, but easily adapts to completing tasks with a team
- Dependable worker, able to both take and delegate directions well, approaching required duties with precision
- Technologically savvy, adept at completing computer related tasks, including excellent typing and data entry skills
- Adept in various areas of Microsoft Office, including Word, PowerPoint, and Excel
Certification
RPhT - Registered Pharmacy Technician
- RPT116271
Timeline
Pharmacy Technician | Innovation Lab
Walgreens
11.2023 - Current
Pharmacy Technician | Pharmacy Care Center
Walgreens
03.2023 - 11.2023
Homecare Companion
Self Employed
01.2018 - 12.2022
Freelance Transcriptionist
TranscribeMe.com
09.2016 - 12.2016
Food Preparation Staff
Beryl’s Pepper Pot
06.2016 - 09.2016
Private Tutor
Self Employed
09.2014 - 03.2016
College Tutor
Lehman College
08.2012 - 05.2014
BA - Psychology
Lehman College
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