Joshua Boone
WASHINGTON,DC
Summary
Capable IT Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Helpful and personable individual skilled at organization, Microsoft Suite programs, office and time management. Lends dedicated critical thinking to comply with organizational roadmaps.
Overview
8
8
years of professional experience
Work History
DocuCare Associate
Xerox Corporation
Arlington, VA
06.2024 - Current
- Carries out preventative maintenance checks, first-level repair, and escalates in accordance with agreed procedures for next-level maintenance and technical support.
- Maintains clean and tidy devices and a safe work environment.
- Logs of all activities, including on-site parts inventory, and replenishment of consumables.
- Ensures SLA is achieved and customer requirements are met and exceeded.
- Commits to maintaining skill set through personal development and training.
Patient and Guest Service Representative
Washington Hospital Center - LAZ Parking
Washington, DC
05.2023 - 04.2024
- Welcome and greeted visitors, patients, and staff.
- Performed safety and wellness checks that include temperature, mask, and verbal symptom checker.
- Transported patients as directed.
- Directed visitors to appropriate hospital destinations.
- Researched hospital database system to identify patient room locations and admission status.
- Performed other duties as needed and assigned.
Chamber Support
House of Representatives - Hire One Staffing
Washington, US
04.2018 - 08.2018
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our chamber tours.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked as part of a team facilitating access to the House Gallery and Floor
- Assist with administrative and support tasks as needed
- Served as the first point of contact for visitors going to the House Gallery
- Operated check stands where prohibited items are collected and secured while customers visit the House Gallery
- Escorted large groups of visitors going to and from the House Gallery
- Controlled access to the House Floor for staff conducting tours
- Enforced decorum rules for House Floor tours
- Assisted with administrative tasks and organizational support for the division of Protocol and Chamber Operations
- Assisted with special events as needed.
Helpdesk/IT Intern
Cultivating New Frontiers in Agriculture, CNFA
Washington, DC
01.2017 - 08.2017
- Provided support and guest services within the company
- Served as first point of contact for visitors, staff, and guests
- Performed IT support around the office, with support from Sr
- IT Officer
- Assisted the HQ staff with tasks such as setting up for meetings, ensuring the conference rooms are technically prepared for meetings, filing, scanning, shredding, and other miscellaneous jobs
- Helped upgrade all HQ computers to Windows 10
- Assisted with resolving, diagnosing and repairing day to day PC issues
- Participated in planning and executing network and system upgrades, enhancements and growth
- Assisted with maintaining server and network security
- Researched and recommended equipment and applications for deployment
- Monitored and replaced printer toner; call printer technician as needed
- Provided administrative support to other managers
- Provided SharePoint enhancements and maintenance
- Updated processes and procedures for various tasks
- Made occasional trips for office supplies or other errands as necessary
- Assisted other departments in areas of interest as time allows
- Coordinated on-boarding process for new hires; and other tasks as assigned.
Education
Certification - Help Desk Professional Program -
Computer Technical Institute
Washington, DC06.2022
High School Diploma -
McKinley Technology High School
Washington, DC06.2014
Some College (No Degree) - Management Information Systems-No Degree
Delaware State University
Dover, DESkills
- Strong computer skills to include various operating systems and troubleshooting
- Excellent communication skills both verbal and written
- Strong attention to detail
- Strong analytical and decision-making skills
- Ability to work well under pressure and in fast paced environments
- Professional and courteous work disposition
- Microsoft Office
- Helpdesk experience
- Experience with cash and credit transactions and POS systems
- Work Planning and Prioritization
- POS Systems Operations
- Stock Management
- Retail Operations
Additional Work History
Assistant Manager, Loris Gift Shop - George Washington University Hospital | Washington, DC
12/2021 – 6/2022
Patient and Guest Service Representative - Washington Hospital Center | Washington, DC
12/2020 -10/2021
Concierge (Part-time) – InterSolutions, LLC | Washington, DC
1/2018 - 12/2020
Customer Service Associate - Starbucks | Washington, DC
12/2018 -08/2020
Chamber Support, House of Representatives - Hire One Staffing | Washington, DC
04/2018-08/2018
Timeline
DocuCare Associate
Xerox Corporation
06.2024 - Current
Patient and Guest Service Representative
Washington Hospital Center - LAZ Parking
05.2023 - 04.2024
Chamber Support
House of Representatives - Hire One Staffing
04.2018 - 08.2018
Helpdesk/IT Intern
Cultivating New Frontiers in Agriculture, CNFA
01.2017 - 08.2017
Certification - Help Desk Professional Program -
Computer Technical Institute
High School Diploma -
McKinley Technology High School
Some College (No Degree) - Management Information Systems-No Degree
Delaware State University