Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Shakeema Boyd-Winston

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Professional Financial Services
08.2023 - 07.2025
  • Train, and coach several staff members on customer service, collection techniques and tools, Knowledge of collections laws, skip tracing and upselling product.
  • Review credit applications, as well as credit reports, having knowledge to identify falsified documents avoiding straw purchases that could potentially cause a major loss for the company.
  • Originate loans, fund ACH payments to dealers, repo management, profit loss, and auction sales.
  • Opening each month under 10% by effectively controlling early delinquency.
  • Completed in person consultation for 60 day accounts.

Collections Representative

Louisiana Federal Credit Union
07.2021 - 08.2023
  • Handled inbound and outbound collection calls, negotiating payment on delinquent loans, mortgages, credit cards and negative shares.
  • Skip tracing on noncompliant member's working to keep collection ques down, ensuring existing debt doesn't roll into a higher delinquency que.
  • Servicing members with their financial hardships through deferments, and payment plans ensuring I have provided the best resolution for their temporary and long term problems.
  • Processed initial demand letters, as well as preparing accounts for litigation.
  • Posted Charge off payments to GL, handled attorney billing.
  • Logging and preparing repossessed vehicles for auction.

Credit and Collection Officer

Louisiana CAT
07.2017 - 05.2020
  • Conducted thorough investigations into disputed invoices, ensuring accurate billing and prompt resolution of discrepancies.
  • Consistently met or exceeded departmental goals for collections and recovery rates by employing effective techniques and strategies.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management.
  • Enhanced internal processes by identifying areas for improvement and implementing necessary changes in collection strategies.
  • Negotiated payment plans with delinquent clients, facilitating timely repayments and preserving client relationships.
  • Performed periodic account reviews to identify high-risk customers requiring proactive intervention or modified payment terms.
  • Assisted in audits by providing necessary documentation related to receivables and collections activities, supporting organizational transparency.
  • Prioritized workloads based on urgency levels assigned during account evaluations, ensuring timely follow-up on the most critical cases.
  • Liaised with legal counsel when necessary for escalated claims or bankruptcy proceedings, protecting company interests during litigation processes.
  • Collaborated with sales teams to ensure adherence to established credit limits, reducing bad debt exposure.
  • Streamlined the collections process for greater efficiency by implementing a more organized tracking system.
  • Reduced delinquent accounts with diligent follow-ups, resulting in increased cash flow for the company.

Administrative Coordinator

St John Housing Authority
09.2015 - 07.2017
  • Screen all calls, correspondence and visitors to the Executive Director.
  • Schedule appointments for managing staff including Housing Supervisor.
  • Process rent payments, dispatch work orders to maintenance crew.
  • Input and process monthly maintenance work order charges.
  • Prepare monthly supply requisitions for entire staff and office.
  • Mailed lease renewals and recertification packets for Housing and section 8 tenants.
  • Collected past due rent, prepared pay or quit notices and handled all repayment agreements between housing authority, HUD and landlords.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.

Education

Associates degree - General Studies

SVCC
05.1999

Skills

  • Financial management
  • Effective telephone interaction
  • Strong interpersonal communication
  • Resilient in challenging environments
  • Financial report preparation
  • Cash management
  • Effective team leadership
  • Strategic decision-making
  • Client relationship management
  • Prioritization and scheduling
  • Effective problem resolution
  • Team morale enhancement
  • Team leadership
  • Effective goal development
  • Proficient in delegating tasks
  • Employee training
  • Customer relationship management proficiency
  • Candidate sourcing and evaluation
  • Collaborative team development

Accomplishments

  • Achieved higher skip tracing results by introducing Clear as a collection tool.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased monthly revenue by 17% through implementation of strategic initiatives.
  • Grew new accounts 21% in average of 6 months.
  • Repeatedly received recognition from superiors for excellence in service.
  • Successfully closed an average of 18-21 loans per month.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.


Timeline

Assistant Manager

Professional Financial Services
08.2023 - 07.2025

Collections Representative

Louisiana Federal Credit Union
07.2021 - 08.2023

Credit and Collection Officer

Louisiana CAT
07.2017 - 05.2020

Administrative Coordinator

St John Housing Authority
09.2015 - 07.2017

Associates degree - General Studies

SVCC

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Shakeema Boyd-Winston