Shakeema Clavin
Atlanta,GA
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Forward-thinking Job Title with extensive knowledge of Area of expertise. Known for success in Type industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
03.2020 - 04.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Cashier/food Prep/Cleaner
Burger King
07.2018 - 11.2019
- Operated cash register to process sales transactions, handle cash and make change.
- Entered food and beverage orders into POS system.
- Suggested and described items based on guest preferences.
- Explained current promotions and new menu items.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Made change and issued receipts or tickets to customers for each transaction.
- Provided customers with information on specials and discount deals.
- Greeted over Number customers per day and communicated effectively to obtain accurate orders.
- Counted till at beginning of shift to confirm correct starting total.
- Packaged and labeled Type products and orders for to-go counter and drive-through window.
- Maintained current knowledge of pre-check and cashiering procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned Job title and Job title positions and provided backup at key times.
- Set up new sales displays each Timeframe.
Customer Service Specialist/Credit Card Division
Jos. A. Bank
01.2016 - 03.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Recorded product or service failure complaints and notified appropriate departments.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Maintained financial accounts by processing customer adjustments.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Cashier
Target
03.2014 - 12.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Deli Associate
Metro Supermarket
05.2012 - 11.2012
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Created appealing food arrangements for party trays and specialized orders.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Calculated total items needed to assemble party trays and placed orders for inventory.
Education
High School - Academics
George Wingate
Brooklyn NY 09.1993
Skills
- Coaching and Mentoring
- Problem Anticipation and Resolution
- Store Opening and Closing
- Work Planning and Prioritization
- Management Training
- POS Systems
- Time Management
- Pricing and Markdowns
- Customer Service
- Store Organization
- Waste Management and Reduction
- Supervisory Abilities
Timeline
Assistant Store Manager
Dollar Tree
03.2020 - 04.2021
Cashier/food Prep/Cleaner
Burger King
07.2018 - 11.2019
Customer Service Specialist/Credit Card Division
Jos. A. Bank
01.2016 - 03.2018
Cashier
Target
03.2014 - 12.2014
Deli Associate
Metro Supermarket
05.2012 - 11.2012
High School - Academics
George Wingate
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