Shakeena Pasco
Tampa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Health Insurance Representative
Anthem Blue Cross Blue Shield
01.2020 - Current
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
- Assisted clients in understanding their coverage options, guiding them towards the most suitable plans for their needs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
Customer Service Representative
Macys Credit And Customer Service
05.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Sale Consultant
One Touch Direct
06.2017 - 03.2019
- Worked closely with marketing teams to develop impactful promotional materials that effectively conveyed brand messaging and generated interest in our products or services.
- Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
- Established trust with prospective customers by conducting thorough needs assessments and offering tailored recommendations based on their unique objectives.
- Exceeded quarterly sales quotas consistently through diligent prospecting efforts and effective time management skills.
- Developed targeted sales presentations that effectively communicated product features, benefits, and value propositions, resulting in successful negotiations and closed deals.
Education
High School Diploma -
Chamberlian High School
Tampa, FL06.2012
Skills
- Healthcare system understanding
- Insurance product knowledge
- Professionalism and Ethics
- Medical Terminology Familiarity
- Documentation and Recordkeeping
- Conflict resolution techniques
- Claims Processing Expertise
- Problem-solving abilities
- Active Listening
- Customer Service
- Problem Resolution
- Critical Thinking
- Data Entry
Timeline
Health Insurance Representative
Anthem Blue Cross Blue Shield
01.2020 - Current
Customer Service Representative
Macys Credit And Customer Service
05.2019 - 01.2021
Business Sale Consultant
One Touch Direct
06.2017 - 03.2019
High School Diploma -
Chamberlian High School
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