Shakeena Scott
Hammond,IN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Casino Dealer
Hard Rock Casino
Gary, IN
09.2023 - Current
- Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
- Assisted in maintaining the security of chips, cash, and other gaming equipment.
- Inspected cards, dice and other gaming equipment prior to use on the table.
- Maintained game integrity by verifying accuracy of payouts and ensuring adherence to casino rules.
- Ensured that all patrons were aware of house rules before engaging in any form of gambling.
- Verified identification for players requesting credit or large amounts of money exchange.
- Adhered to established procedures for processing buy-ins and cashing out customers.
Casino Dealer
Ameristar Casino East Chicago
Hammond, IN
08.2021 - 05.2023
- Responded promptly to guest inquiries and complaints in a professional manner.
- Demonstrated excellent knowledge of casino policies regarding player comps, bonuses, rewards.
- Displayed strong communication skills when interacting with guests and coworkers alike.
Cashier
Circle K
Hammond, IN
04.2020 - 08.2020
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Maplewood Academy
Hutchinson, MN05-2019
Skills
- Perceptiveness
- Excellent customer service
- Cash handling experience
- Multitasking
- Adaptability
- Task Prioritization
- Reliability
- Teamwork and Collaboration
Certification
CNA/PCA
CPR
Affiliations
I am a Makeup Artist as well as I do home improvements part-time.
References
References available upon request.
Timeline
Casino Dealer
Hard Rock Casino
09.2023 - Current
Casino Dealer
Ameristar Casino East Chicago
08.2021 - 05.2023
Cashier
Circle K
04.2020 - 08.2020
High School Diploma -
Maplewood Academy
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