Shakeena Wilson
Hartford,CT
Summary
Dynamic hospitality professional with a proven track record at Sheraton Hotel Bradley Airport, excelling in VIP guest handling and food and beverage. Recognized for enhancing guest experiences through exceptional multitasking, fostering loyalty and repeat visits. Committed to maintaining high cleanliness standards and delivering outstanding customer care.
Overview
12
12
years of professional experience
Work History
Club Lounge Attendant
Sheraton Hotel Bradley Airport
02.2025 - Current
- Boosted overall revenue through suggestive selling techniques; effectively upsold additional items and premium services that enhanced the guest experience.
- Developed positive relationships with guests, leading to repeat visits and loyalty to the establishment.
- Managed inventory effectively, reducing waste while ensuring availability of all necessary items for guest enjoyment.
- Collaborated with management on implementing new policies and procedures for improved lounge operations.
- Delivered exceptional levels of customer care by consistently going above-and-beyond in addressing individual guest preferences or requests.
Food Service Worker
Sodexo Food Service
10.2024 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Server
Red Lobster
09.2016 - Current
- Exhibited exceptional multitasking abilities by efficiently handling several tables at once.
- Provided timely service of meals and drinks, prioritizing customer requirements.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed lasting bonds with returning customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Kept dining room and work areas clean by managing table turnover.
Server
IHOP
06.2013 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Hartford Adult Education
Hartford, CT11.2018
Skills
- VIP guest handling
- Strong multitasking
- Barista skills
- Cleanliness and hygiene
- Health and safety regulations
- Room setup and breakdown
- Table setting
- Allergy awareness
- Food handling certification
- Promotional strategies
- Guest relations expertise
- Food and beverage sales
- Beverage serving techniques
- Sales experience
- Sanitation standards
- Guest relations
- Teamwork
- Problem-solving
- Warm and friendly
Timeline
Club Lounge Attendant
Sheraton Hotel Bradley Airport
02.2025 - Current
Food Service Worker
Sodexo Food Service
10.2024 - Current
Server
Red Lobster
09.2016 - Current
Server
IHOP
06.2013 - 07.2016
GED -
Hartford Adult Education
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