Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shakeera Abdul

Summary

With over a decade of experience in client support, issue resolution, and operational efficiency, I am a dedicated customer service representative. Expertise in enhancing customer satisfaction through effective communication, strong problem-solving abilities, and exceptional organizational skills. Proven leader skilled in streamlining processes and fostering collaboration for outstanding results.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Amazon
07.2021 - Current
  • Collaborate with warehouse teams to ensure precise order processing and timely delivery
  • Enhance operational efficiency through meticulous attention to detail and organization
  • Adapt to a dynamic environment, ensuring customer satisfaction with prompt service
  • Utilize problem-solving skills to address and resolve logistical challenges effectively
  • Streamlined order processing, enhancing accuracy and delivery speed
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Picked and packed order items.

KeyHolder

O'Reillys Auto Parts
03.2016 - 01.2018
  • Managed opening and closing procedures, ensuring store security and operational readiness
  • Trained and supervised team members, enhancing customer service and operational efficiency
  • Addressed customer inquiries and resolved issues, improving satisfaction and retention
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

BOOKKEEPER

INGLES
01.2013 - 01.2016
  • Managed financial records ensuring compliance with standards, enhancing accuracy by 12%
  • Executed bank reconciliations and ledger entries, improving efficiency by 8%
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.

Education

Associate Degree - Photography

Art Institute of Atlanta
Dunwoody, GA
01.2016

College Prep -

Rockdale County High School
Conyers, GA
01.2011

Skills

  • Problem-solving
  • Attention to detail
  • Organization
  • Leadership
  • Financial records
  • Accounting
  • Sales
  • Training and mentoring
  • Store maintenance

Accomplishments

  • Girl Scouts of America [ 2003-2011 ]
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of four staff members.

Timeline

Fulfillment Associate

Amazon
07.2021 - Current

KeyHolder

O'Reillys Auto Parts
03.2016 - 01.2018

BOOKKEEPER

INGLES
01.2013 - 01.2016

College Prep -

Rockdale County High School

Associate Degree - Photography

Art Institute of Atlanta

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Shakeera Abdul