Shakeera Fredericks

Provide leadership and direction to the case management team.

• Manage workflow and attend HERRC meetings for the BH department.
• Ensure team meets performance goals and delivers high-quality services to clients
• Conducting comprehensive assessments of clients' needs, including healthcare, social services, and legal assistance.
• Developing and implementing individualized case management plans to address clients' immediate and long-term needs.
• Advocating for clients' rights and facilitating access to appropriate services and benefits.
• Monitoring clients' progress and adjusting case plans as needed to promote positive outcomes.
• Maintaining accurate documentation and records of client interactions and case management activities.
• Completed and distributed residency letters, babysitting agreement, translation of address forms and change of venue.
• Utilized salesforce and the CARES software

Exit planner

• Executed and disseminated 30/60 day notices,
• Managed reasonable accommodation cases(RAR)

• Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Planned coverage needs and organized services to support incoming special events.
• Monitored office supplies by checking inventory and placing orders.
• I contacted the housekeeping staff and the maintenance department immediately to resolve the guest room issues.
• Provided comprehensive medical care for children, including yearly physicals, sports physicals, immunizations, and growth monitoring.

• Ensured compliance with immigration protocols and assisted guests in meeting their documentation requirements.
• Reviewing immigration court dates, asylum applications, and work authorization documents.
• Maintain accurate guest records and documentation.
• I refer clients to suitable programs within the city's Department of Homeless Services and on-site reconnection services.
• I also facilitate client referrals to the (NYC DOE) for student registration, school placement, attendance and transportation needs.