Shakeera Robinson
Ocala
Summary
Dynamic individual with a strong commitment to enhancing client satisfaction and operational efficiency through exceptional service and support. Experience in managing diverse client needs, I excel in fostering impactful engagement and building lasting relationships. As I am currently pursuing a degree in social work, I am eager to leverage my communication, data entry, and problem-solving skills in a challenging environment that promotes growth, efficiency, and impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Service Associate
On Top of the World Communities
04.2023 - 04.2024
- Assisted the resident of the HOA in preparing modification requests for submission to the board, ensuring clear communication regarding requirements
- Verified vendors' and contractors' business insurance and other necessary documentation to ensure compliance with HOA standards
- Reviewed agreement contracts with residents, explaining key terms and conditions, guiding them on where to sign, and ensuring timely submission to the board of directors
- Acted as the primary point of contact for residents, effectively communicating any issues regarding documentation or required information
- Managed payment processing, including accepting and tracking payments, as well as following up on payment due dates for services rendered
- Prepared and reviewed annual lease and binding agreements, conducting appointment-based sessions to gather necessary documentation from residents
- Provided front desk support, assisting residents during check-in and check-out processes to ensure they selected the most suitable services
- Assisted in processing inspections for credentials, ensuring compliance with HOA guidelines and regulations
- Trained new employees in job duties and tasks, consulting with management on their progress to ensure effective onboarding
- Facilitated the onboarding process for new residents, including verifying title and deed documents, entering information into multiple systems, and generating access credentials
- Enrolled residents in service amenities and addressed inquiries regarding additional services of interest
- Interacted with residents, contractors, and guests via walk-in, telephone, or email to provide information on community rules, modifications, work orders, amenities, etc
- Handled and resolved resident complaints, building and maintaining relationships with residents to promote customer loyalty
- Assisted with voicemails, answering phones, and other office administrative tasks, ensuring all resident processes adhered to company guidelines
- Maintained a close working relationship with residents, visitors, and related OTOW departments, performing all duties in adherence to company standards
- Strived to maintain a safe working environment through the prevention of accidents and preservation of equipment
- Ensured office space was clean and supplies were stocked and organized, while assuring all financial transactions met accounting standards
- Reported park maintenance needs and assisted with the facilitation of new resident acquisition, client meetings, and preparation of agreements for residents
Client Service Representative
Central Florida Community Action Agency
09.2022 - 01.2023
- Monitored, evaluated, and maintained community service networks in CFCAA service areas
- Determined client eligibility for all available services and guided clients in completing applications and collecting necessary information
- Provided information to the public on the availability of programs and activities, and worked with other community-based organizations to establish partnerships
- Coordinated with field staff from other departments to improve community services and entered client information into the appropriate databases as required
- Established and maintained an information referral system for clients and collaborated with staff in the development and review of program changes
- Reviewed and approved contractor invoices, attended training and meetings as scheduled, and assisted in community outreach activities
- Provided clerical program support, including phone coverage, copying, collating, filing, faxing, and emailing
- Performs all other duties assigned
Sales Representative
State Farm
11.2021 - 07.2022
- Researched trends and gathered resources on new activities and programs while actively planning and coordinating new initiatives
- Engaged in cold calling, texting, emailing, and mail outreach to generate leads and build customer relationships
- Provided subject-matter projects to employees and management teams, organizing and servicing meetings
- Offered feedback on project success and maintained correspondence, managing databases, and prioritizing workloads effectively
- Implemented new procedures and administrative systems while liaising with relevant organizations and clients to build relationships
- Demonstrated multitasking, organizational skills, and diplomatic handling of confidential information
Customer Service Associate
Walmart
04.2021 - 07.2021
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responsible for cashier duties
- Handled online orders and credit card transactions
- Explained products and benefits
- Inventoried stock
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Assisted clients
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Assisted customers in person
- Assisted with technical support duties
- Handled billing issues and order inquiries
- Managed customer accounts
- Ability to stay calm when multiple customers are stressed or upset
Education
Bachelor's degree - Social Work
University of Central Florida
Orlando, FL01-2026
Associate's degree - Business
College of Central Florida
Ocala, FL06-2023
Skills
- Case Management
- Attention to detail
- Data entry
- Interpersonal skills
- Critical thinking
- Clerical experience
- Microsoft
- Time management
Certification
Driver's License
Assessments
- Front desk agent (hotel), Proficient, 03/01/24
- Case management & social work, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 03/01/24
Timeline
Resident Service Associate
On Top of the World Communities
04.2023 - 04.2024
Client Service Representative
Central Florida Community Action Agency
09.2022 - 01.2023
Sales Representative
State Farm
11.2021 - 07.2022
Customer Service Associate
Walmart
04.2021 - 07.2021
Driver's License
Bachelor's degree - Social Work
University of Central Florida
Associate's degree - Business
College of Central Florida
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