Shakeera Robinson
Ocala
Summary
Dynamic individual with a strong commitment to enhancing client satisfaction and operational efficiency through exceptional service and support. Experience in managing diverse client needs, I excel in fostering impactful engagement and building lasting relationships. As I am currently pursuing a degree in social work, I am eager to leverage my communication, data entry, and problem-solving skills in a challenging environment that promotes growth, efficiency, and impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Service Associate
On Top of the World Communities
Ocala, US
04.2023 - 04.2024
- Assisted the resident of the HOA in preparing modification requests for submission to the board, ensuring clear communication regarding requirements
- Verified vendors' and contractors' business insurance and other necessary documentation to ensure compliance with HOA standards
- Reviewed agreement contracts with residents, explaining key terms and conditions, guiding them on where to sign, and ensuring timely submission to the board of directors
- Acted as the primary point of contact for residents, effectively communicating any issues regarding documentation or required information
- Managed payment processing, including accepting and tracking payments, as well as following up on payment due dates for services rendered
- Prepared and reviewed annual lease and binding agreements, conducting appointment-based sessions to gather necessary documentation from residents
- Provided front desk support, assisting residents during check-in and check-out processes to ensure they selected the most suitable services
- Assisted in processing inspections for credentials, ensuring compliance with HOA guidelines and regulations
- Trained new employees in job duties and tasks, consulting with management on their progress to ensure effective onboarding
- Facilitated the onboarding process for new residents, including verifying title and deed documents, entering information into multiple systems, and generating access credentials
- Enrolled residents in service amenities and addressed inquiries regarding additional services of interest
- Interacted with residents, contractors, and guests via walk-in, telephone, or email to provide information on community rules, modifications, work orders, amenities, etc
- Handled and resolved resident complaints, building and maintaining relationships with residents to promote customer loyalty
- Assisted with voicemails, answering phones, and other office administrative tasks, ensuring all resident processes adhered to company guidelines
- Maintained a close working relationship with residents, visitors, and related OTOW departments, performing all duties in adherence to company standards
- Strived to maintain a safe working environment through the prevention of accidents and preservation of equipment
- Ensured office space was clean and supplies were stocked and organized, while assuring all financial transactions met accounting standards
- Reported park maintenance needs and assisted with the facilitation of new resident acquisition, client meetings, and preparation of agreements for residents
Client Service Representative
Central Florida Community Action Agency
Ocala, US
09.2022 - 01.2023
- Monitored, evaluated, and maintained community service networks in CFCAA service areas
- Determined client eligibility for all available services and guided clients in completing applications and collecting necessary information
- Provided information to the public on the availability of programs and activities, and worked with other community-based organizations to establish partnerships
- Coordinated with field staff from other departments to improve community services and entered client information into the appropriate databases as required
- Established and maintained an information referral system for clients and collaborated with staff in the development and review of program changes
- Reviewed and approved contractor invoices, attended training and meetings as scheduled, and assisted in community outreach activities
- Provided clerical program support, including phone coverage, copying, collating, filing, faxing, and emailing
- Performs all other duties assigned
Sales Representative
State Farm
Ocala, US
11.2021 - 07.2022
- Researched trends and gathered resources on new activities and programs while actively planning and coordinating new initiatives
- Engaged in cold calling, texting, emailing, and mail outreach to generate leads and build customer relationships
- Provided subject-matter projects to employees and management teams, organizing and servicing meetings
- Offered feedback on project success and maintained correspondence, managing databases, and prioritizing workloads effectively
- Implemented new procedures and administrative systems while liaising with relevant organizations and clients to build relationships
- Demonstrated multitasking, organizational skills, and diplomatic handling of confidential information
Customer Service Associate
Walmart
Ocala, US
04.2021 - 07.2021
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Answered calls from customers
- Responsible for cashier duties
- Handled online orders and credit card transactions
- Explained products and benefits
- Inventoried stock
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Assisted clients
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Assisted customers in person
- Assisted with technical support duties
- Handled billing issues and order inquiries
- Managed customer accounts
- Ability to stay calm when multiple customers are stressed or upset
Education
Bachelor's degree - Social Work
University of Central Florida
Orlando, FL01-2026
Associate's degree - Business
College of Central Florida
Ocala, FL06-2023
Skills
- Case Management
- Attention to detail
- Data entry
- Interpersonal skills
- Critical thinking
- Clerical experience
- Microsoft
- Time management
Certification
Driver's License
Assessments
- Front desk agent (hotel), Proficient, 03/01/24
- Case management & social work, Proficient, 03/01/24
- Customer focus & orientation, Proficient, 03/01/24
Timeline
Resident Service Associate
On Top of the World Communities
04.2023 - 04.2024
Client Service Representative
Central Florida Community Action Agency
09.2022 - 01.2023
Sales Representative
State Farm
11.2021 - 07.2022
Customer Service Associate
Walmart
04.2021 - 07.2021
Bachelor's degree - Social Work
University of Central Florida
Associate's degree - Business
College of Central Florida