Summary
Overview
Work History
Education
Skills
Timeline
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Shakeiga Williams

Richmond

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Access2Care
Remote
09.2023 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.

Day Habilitation Specialist

Unified Care Group
Sugarland
01.2012 - 09.2023
  • Encouraged independence by teaching self-care skills such as personal hygiene, meal preparation, housekeeping tasks.
  • Facilitated group activities designed to engage participants and encourage socialization.
  • Developed individualized plans for each participant based on their abilities and interests.
  • Monitored the safety of participants during all activities and provided appropriate interventions when needed.
  • Maintained accurate records of all services provided to clients including progress notes, incident reports, service logs.

Day Habilitation Specialist

Four J's Community Living Centers
Houston
08.2004 - 01.2012
  • Assisted individuals in developing and refining life skills such as hygiene, communication, problem-solving, money management, and interpersonal relationships.
  • Ensured compliance with relevant regulations regarding client rights and confidentiality.
  • Organized outings for individuals with disabilities to attend cultural events or participate in leisure activities.
  • Provided transportation services to ensure that clients arrive safely at scheduled appointments or activities.
  • Maintained accurate records of all services provided to clients including progress notes, incident reports, service logs.
  • Monitored the safety of participants during all activities and provided appropriate interventions when needed.

Mhmr Trainer

Richmond State Supported Living Center
Richmond
04.2001 - 07.2004
  • Assisted with developing online learning modules for remote learners.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Cashier

JCPenney
Rosenburg
11.2000 - 10.2001
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Ensured compliance with all safety regulations within the store environment.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Education

Cosmetology License - Cosmetology

Empire Beauty School
Houston, TX
06-2002

High School Diploma -

Lamar High School
Rosenberg, TX
05-2000

Some College (No Degree) - Business Administration

Wharton County Junior College
Wharton, TX

Skills

  • Customer service
  • Complaint resolution
  • Process improvement
  • Data entry
  • Record keeping
  • Interpersonal communication
  • Team collaboration

Timeline

Customer Service Representative

Access2Care
09.2023 - Current

Day Habilitation Specialist

Unified Care Group
01.2012 - 09.2023

Day Habilitation Specialist

Four J's Community Living Centers
08.2004 - 01.2012

Mhmr Trainer

Richmond State Supported Living Center
04.2001 - 07.2004

Cashier

JCPenney
11.2000 - 10.2001

Cosmetology License - Cosmetology

Empire Beauty School

High School Diploma -

Lamar High School

Some College (No Degree) - Business Administration

Wharton County Junior College

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Shakeiga Williams