Shakeila Evans
629 Waterview Court ,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Glewnwood Health and Rehabilitation
Decatur, Georgia
03.2024 - Current
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Customer Service Representative
UHC
Augusta, GA
03.2022 - 03.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Tmobile
Augusta, Georgia
05.2015 - 01.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Associate of Arts - General Studies Nursing
East Georgia State College
Swainsboro, GA05-2013
High School Diploma -
Jefferson County Highschool
Louisville, GA08-2000
Skills
- Patient monitoring
- Vital signs assessment
- Infection control
- Patient documentation
- HIPAA compliance
- Customer service
- Patient care
- Record keeping
- Communication skills
- Problem solving
- Data analysis
- Interpersonal skills
- Follow-up procedures
- Attention to detail
- Conflict resolution
Timeline
Certified Nursing Assistant
Glewnwood Health and Rehabilitation
03.2024 - Current
Customer Service Representative
UHC
03.2022 - 03.2023
Customer Service Representative
Tmobile
05.2015 - 01.2022
Associate of Arts - General Studies Nursing
East Georgia State College
High School Diploma -
Jefferson County Highschool
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