Shakeila Massiah
Somerville,Massachusetts
Summary
Highly self motivated professional with experience in E-Commerce merchandising and wholesale account services. Strong written and verbal communications skills with a strong work ethic and multi-tasking ability.
Overview
7
7
years of professional experience
Work History
Account Service Representative II
Puma North America
Somerville , MA
03.2024 - Current
- Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
- Serve as a main point of contact and liaison between corporate buyers, internal Operations and Sales groups within Wholesale
- Support junior representatives with training, procedure inquiries, feedback on service review calls and assist with tasks, projects and process improvement ticket items
- Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
- Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
- Manage order analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
- Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
- Responsible for presenting monthly KPIs to Customer Service management and daily EDI uploads
Account Representative I
PUMA North America
Somerville , MA
09.2021 - 03.2024
- Manage a portfolio of key accounts with sales orders, bulk order management and ensure accuracy and on-time delivery procedures are achieved
- Serve as a main point of contact and liaison between corporate buyers, internal Operations and Sales groups within Wholesale
- Support portfolio demands, inventory flow and PO analysis to identify product allocation and ensure order data accuracy by meeting both internal and external guidelines
- Responsible for sales order backlogs, credit limit priorities and assess order updates based on delivery windows, inventory availability and fill-rates
- Manage order analysis cycle by ensuring inventory availability, customer pricing, shipment dates, bulk order management and quantity updates
- Work with the Credit and Return teams to assist customer’s needs and manage chargeback disputes
- Responsible for presenting monthly KPIs to Customer Service management and daily EDI uploads
E-COMMERCE COWEBSITE MERCHANDISING COORDINATOR
Gildan Activewear
Bridgetown, Barbados
06.2018 - 06.2019
- Managed daily merchandising of all online product gallery pages
- Product upload in our ERP system for both Autumn/Holiday as well as Spring/Summer
- Daily product reporting via Google Analytics Manage inventory of products on the website
- Generated weekly sell thru reports as well as summarizing them to send out to contributing departments
- Managed the functional/promotional calendar
E-COMMERCE REPRESENTATIVE AMERICAN APPAREL
Gildan Activewear
Bridgetown, Barbados
02.2017 - 06.2018
- Managed product & warehouse reporting weekly.
- Managed/maintained visual merchandising online to help engage more consumer and direct them to the products suited to them, ie. "best selling" products and colorways.
- Managed customer/account product questions such as; fit, product quality, and fabric content.
Education
Banking & Finance - Banking & Finance
The University of The West Indies
Barbados01-2014
High School Diploma -
The Alleyne
Barbados05-2006
Skills
- Strong interpersonal skills
- Strong communication skills
- Excellent Excel skills; v-look up, x-look up, pivot tables, ex
- Able to work and collaborate with cross functional teams
- Power BI knowledge
- Very detail oriented
- Problem Solving Skills
- Account Management
- Adaptability and Flexibility
Accomplishments
- BBOLD ERG Communications Lead, Puma Group: 2022-Present
Timeline
Account Service Representative II
Puma North America
03.2024 - Current
Account Representative I
PUMA North America
09.2021 - 03.2024
E-COMMERCE COWEBSITE MERCHANDISING COORDINATOR
Gildan Activewear
06.2018 - 06.2019
E-COMMERCE REPRESENTATIVE AMERICAN APPAREL
Gildan Activewear
02.2017 - 06.2018
Banking & Finance - Banking & Finance
The University of The West Indies
High School Diploma -
The Alleyne
Similar Profiles
Alexa OsborneAlexa Osborne
Sales Associate at Puma North AmericaSales Associate at Puma North America
Ryan MartinezRyan Martinez
Sales Associate at Puma North America IncSales Associate at Puma North America Inc
Jorge BadilloJorge Badillo
Supervisor at Puma North AmeriaSupervisor at Puma North Ameria