Summary
Overview
Work History
Education
Skills
Internship
Timeline
Generic

Shakeila McMillian Floyd

Daytona Beach,FL

Summary

A candidate with 7 years of experience who is organized and reliable, excelling at effectively handling many priorities while maintaining a pleasant attitude. Readiness to assume more duties in order to achieve team objectives. I am a meticulous and collaborative individual with exceptional organizational abilities. Proficiency in managing many projects concurrently with exceptional precision.

Overview

20
20
years of professional experience

Work History

Community Health Worker

Humana Inc
Daytona Beach
01.2023 - Current
  • Provide case management services, including assessment, planning, and follow-up
  • Coordinate care and services between clients and healthcare providers
  • Assist clients in setting up medical appointments and accompany them as needed
  • Educate community members about health issues, healthy behaviors, and available resources
  • Maintain accurate records of client interactions and services provided
  • Prepare reports and documentation for program evaluation and funding purposes
  • Work with social workers to focus on addressing social determinants of health, such as housing, employment, education, and access to healthcare
  • Assist in coordinating care and services with hospital staff, including doctors, nurses, and social workers
  • Ensure that the patient’s care plan is comprehensive and includes follow-up care and resources needed after discharge.

Family Support Worker

Children’s Home Society
Daytona Beach
01.2021 - 01.2024
  • Coordinates or assists Social Workers to coordinate team meetings and/or supervisory conferences for case planning, developing specialized resources for clients, and directing casework activities toward the permanency goal of the child and family
  • Respond to emergencies related to children in unsafe environments and provides support to Social Workers and Counselors during those crises
  • Provide appropriately supervised visitation to parents
  • Assist the Case Manager, Counselor, or Social Worker in family assessment and in providing case management services( referral and linkages)
  • Provide orientation for each family and complete progress notes and documentation about each visitation
  • Provided community resource referral, child development education, and parenting support to first-time parents
  • Documents patient/family status, diagnosis, treatment plan, goals, interventions, evaluation results, observations, and progress in the health records
  • Serves as a patient advocate with physicians, families, community agencies, and others as needed to ensure continuity of care.

Healthy Start Care Coordinator

Children’s Home Society
Daytona Beach
09.2019 - 12.2020
  • Manage a caseload; organize and prioritize work assignments
  • Make decisions and independent judgments
  • Determine the appropriate course of action in an emergency or stressful situation, and recognize reportable events
  • Promote healthy pregnancies, improved birth outcomes, and ensure that children from birth up to age three have access to services that promote normal growth and development
  • Maximize public and private cooperation, be cost-effective, minimize barriers to care, and promote

Visitation Worker

Children’s Home Society
Daytona Beach
03.2019 - 09.2019
  • Monitor supervised visits between parents and their child/children that are living in out-of-home placements
  • Provided redirections as needed to both parents and children
  • Submit the documentary to the agency, case manager, and courts for every contact
  • Provide quality results that position CHS as the leader in delivering proactive behavioral health, case management, community, and early childhood solutions for children and families
  • Maintain appropriate and ongoing communication with attorneys, Guardian Ad Litem, courts, and other concerned parties to oversee effective and efficient service delivery through collaboration
  • Oversee that visit rooms are neatly maintained and safe for visits
  • Remain aware of sociocultural characteristics of the service population
  • Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.

Counselor

Children’s Home Society
Daytona Beach
07.2017 - 01.2019
  • Strong organizational skills and a tireless focus on quality results
  • Exceptional leadership, interpersonal and communication skills that allow you to work well with diverse teams, clients, and families
  • Identify and assess client and family needs and evaluate, coordinate and provide necessary services and/or treatments are provided
  • Provide in-home supportive counseling services to clients, complete required assessments, and assist individuals and families toward the goal of recognizing their full potential
  • Provide Behavioral Health Overlay Services (BHOS) interventions under the supervision of a licensed clinician while upholding the CHS Standard of Care
  • Facilitate psycho-educational classes/groups, such as parenting skills, independent living skills, anger management, behavior management, etc
  • Provide supportive counseling services through individual, family, and group counseling
  • Provide case management services including information, plan referral and links; coordinate services with other professionals and paraprofessionals and liaise with outside social service agencies and other organizations, where appropriate.

Staffing Coordinator

Vitas Hospice
Daytona Beach, FL
01.2015 - 01.2017
  • Answer multiple phones, fax important documents, and file important paperwork
  • Have a very neat workstation and is very organized
  • Staffing coordinator organizes and prepares work schedules for employees to ensure the appropriate amount of staff is available for each work shift
  • This includes working with internal employees, such as LPN and HHAs
  • Input staffing reports, including verifying employees’ work hours, requesting time off, and job vacancies.

Receptionist

Dr. Khan's Office
Ormond Beach, FL
10.2005 - 10.2015
  • Demonstrated ability to lead and motivate outstanding healthcare teams
  • Managed a wide variety of customer service and administrative tasks to resolve patients’ issues quickly and efficiently
  • Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients
  • Organized, updated, and maintained over 200 patient charts.

Receptionist

Daytona State College
Daytona Beach, FL
08.2004 - 08.2005
  • Multi-tasked general office duties such as answering multiple telephone lines, filing transcripts and transferring data into charts
  • Process and prepare incoming and outgoing mail and shipments
  • Greets employees, customers, vendors, and visitors as they enter the building
  • Answers phones and directs calls or takes messages
  • Organizes and distributes incoming and outgoing mail and shipments
  • Other admin duties as assigned.

Education

MSW -

University of West Florida
05.2025

Bachelor of General Psychology -

Capella University
12.2022

Seabreeze High School
05.2003

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • Organized and detail-oriented
  • Schedule Management
  • Motivational Interviewing
  • Training skills
  • Social Justice Advocacy

Internship

Easter Seals, MIP: Me, in Progress, Current

Timeline

Community Health Worker

Humana Inc
01.2023 - Current

Family Support Worker

Children’s Home Society
01.2021 - 01.2024

Healthy Start Care Coordinator

Children’s Home Society
09.2019 - 12.2020

Visitation Worker

Children’s Home Society
03.2019 - 09.2019

Counselor

Children’s Home Society
07.2017 - 01.2019

Staffing Coordinator

Vitas Hospice
01.2015 - 01.2017

Receptionist

Dr. Khan's Office
10.2005 - 10.2015

Receptionist

Daytona State College
08.2004 - 08.2005

MSW -

University of West Florida

Bachelor of General Psychology -

Capella University

Seabreeze High School

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Shakeila McMillian Floyd