Shakeilah Allen
Fort Worth,TX
Summary
Diligent professional with 10+ years of work experience and a proven knowledge of contract compliance, customer needs assessment and key account management. Aiming to leverage my abilities to successfully fill customer service role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Front Desk Guest Service Representative
La'Quinta Inn And Suites
Grand Prairie, TX
03.2022 - 11.2022
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
Genpact
Richardson, TX
09.2020 - 02.2022
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Home Health Aide
Grace Unlimited Home Healthcare
Irving, Tx
04.2018 - 02.2019
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Administered medication as directed by physician.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Cashier
Murphy USA
Bedford, Texas
08.2017 - 02.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Reservation Agent
La'Quinta Inn And Suites
Arlington , TX
08.2014 - 04.2017
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Sorter
DHL
Grand Prairie, TX
02.2015 - 06.2015
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Worked fast to meet assigned daily picking quotas.
- Sorted and organized items in designated areas for easy access.
Teacher
Children Courtyard
Ft Worth, Tx
10.2012 - 03.2014
- Planned and implemented integrated lessons to meet national standards.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Associate Of Arts And Sciences - Child Development
Tarrant County College
Arlington, Tx 06.2017 - 4 2019
Skills
Guest Satisfactionundefined
Certification
CNA
Timeline
Front Desk Guest Service Representative
La'Quinta Inn And Suites
03.2022 - 11.2022
Customer Service Representative
Genpact
09.2020 - 02.2022
Home Health Aide
Grace Unlimited Home Healthcare
04.2018 - 02.2019
Cashier
Murphy USA
08.2017 - 02.2019
Associate Of Arts And Sciences - Child Development
Tarrant County College
06.2017 - 4 2019
Sorter
DHL
02.2015 - 06.2015
Customer Service Reservation Agent
La'Quinta Inn And Suites
08.2014 - 04.2017
Teacher
Children Courtyard
10.2012 - 03.2014
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