Shakeim C Lango
The Bronx
Summary
Customer-service focused Cautious Package Handler with a 2-year background in material handling, shipping and receiving and inspections. Proficient in loading, unloading and tracking merchandise. Capable of standing for long periods of time and lifting over [Number] pounds. Friendly and hardworking with the ability to work a flexible schedule, including evenings and weekends. Pallet jacks and forklifts are among the heavy equipment that can be operated.
Overview
8
8
years of professional experience
Work History
SERCURITY
Nypl The New York Public Library
The Bronx
02.2024 - 03.2025
- Achieved developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted safety briefings to inform crews of safety hazards.
Team Leader
Shake Shack
New York City
02.2021 - 07.2023
- Implementing innovative team-building activities to enhance teamwork and collaboration among team members, fostering a positive work environment and improving overall team performance
- Observed food preparation, production, and plating for quality control
- Ensured that all relevant regulatory employment rules and standards were followed
- Educated new employees on the restaurant's practices, culture, and procedures
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- All equipment was operated and sanitized in a safe and proper manner by me
- All products were received, inspected, and logged for shipment accuracy, temperature, and quality
- Trained existing employees in order to maximize team performance
- Restocked inventory and ingredient items to keep the kitchen running smoothly
Customer Service guest advocate seasonal
Target
The Bronx
10.2016 - 02.2017
- Utilize excellent communication and problem-solving skills to provide top-notch customer service during the peak holiday season, ensuring a positive shopping experience for all Target guests
- Engage with customers to gather feedback and insights on their shopping experience, providing valuable information to improve future seasonal offerings and enhance customer satisfaction
- Maintain a high level of situational awareness to quickly identify and address any security issues that may arise within the store, ensuring the safety and security of all Target guests and team members
Education
High School Diploma -
GOTHAM COLLABORATIVE HIGH SCHOOL
The Bronx, United States06-2018
Skills
- Safety protocols
- Customer service
- Team building
- Problem solving
- Safety training
- Surveillance systems
Timeline
SERCURITY
Nypl The New York Public Library
02.2024 - 03.2025
Team Leader
Shake Shack
02.2021 - 07.2023
Customer Service guest advocate seasonal
Target
10.2016 - 02.2017
High School Diploma -
GOTHAM COLLABORATIVE HIGH SCHOOL